At a Glance
- Tasks: Be the friendly face of our office, ensuring clients feel welcomed and supported.
- Company: Join Bruton Knowles, a leading UK property consultancy with a collaborative culture.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and development.
- Other info: We value diversity and encourage all individuals to apply.
- Why this job: Make a real impact by delivering exceptional client service in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Bruton Knowles
Bruton Knowles is a leading UK property consultancy providing expert advice across commercial property, land, development, valuation, utilities, and asset management. We are an independently owned company that is committed to delivering exceptional service to our clients through professional expertise, strong governance, and a collaborative approach.
Purpose of the role
We are seeking an exceptional and people focussed Office/Client Service Coordinator. This role will be the front of house for the whole organisation, responsible for delivering excellent client services and creating a positive first impression when clients attend the office in person or make contact via the telephone or other channels. The incumbent will ensure the smooth day-to-day management of our Head Office in partnership with fellow Senior Administrators. The successful candidate will be friendly, approachable, and passionate about delivering an exemplary service to clients. Excellent communication skills are essential, through listening carefully, understanding the client, and responding clearly and effectively.
Key Responsibilities
- Provide and coordinate an exemplary client experience for visitors to our Head Office and those interacting with the office.
- Provide full support to Executive Team of Directors, including but not limited to coordinating executive meetings and other administrative duties.
- Coordinate the incoming calls across for the company using the virtual telephone system to ensure calls are answered efficiently.
- Manage the rota for covering client service duties whilst absent or when volumes are high.
- Manage all office equipment including photocopiers and franking machines.
- Coordinate and deliver all bulk mail-outs in liaison with the Contracts Manager or other senior colleagues.
- Liaise with the property management company and take ownership of any property matters such as utility failures, maintenance, fire evacuations etc.
- Work with the Corporate Director to implement enhancements to the Head Office including meeting facilities.
Essential Requirements
- Previous experience in a customer/client facing role providing an exemplary service.
- Experience of supporting Directors/Senior Professionals with their requirements.
- Experience managing services and administration from a larger office.
- Familiarity with office management systems and software.
- Knowledge of telephone switchboard systems.
- Experience of handling difficult situations.
- Knowledge of data protection and confidentiality practices.
- Ability to engage with senior stakeholders and manage service delivery.
- A working knowledge of Microsoft Office and other packages.
Skills
- Interpersonal and Communication (Client Focussed).
- Problem Solving.
- Time Management and Organisation.
- Teamwork.
- Adaptability.
At Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. Please note, we are unable to provide employment sponsorship to candidates.
Head Office Coordinator in York employer: Bruton Knowles
Bruton Knowles is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for individuals seeking to thrive in a supportive environment. Located in Gloucester, our Head Office offers a dynamic atmosphere where employees can develop their skills while providing outstanding client service. With a commitment to professional growth and a focus on employee well-being, we ensure that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Head Office Coordinator in York
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bruton Knowles. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client service and office management. Think about your past experiences and how they relate to the role of Office/Client Service Coordinator. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen carefully to the questions and respond clearly. Remember, this role is all about delivering an exemplary client experience, so demonstrating your interpersonal skills is key. Don't be afraid to ask clarifying questions if needed!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and reinforces your commitment to providing excellent service. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head Office Coordinator in York
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can create a positive first impression!
Tailor Your Application:Make sure to tailor your application to the role of Office/Client Service Coordinator. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing how your background aligns with what we do at Bruton Knowles!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Bruton Knowles and what we stand for!
How to prepare for a job interview at Bruton Knowles
✨Know the Company Inside Out
Before your interview, take some time to research Bruton Knowles thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Client Service Skills
Since the role is all about delivering excellent client service, prepare examples from your past experiences where you went above and beyond for clients. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Practice Your Communication Style
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure you come across as friendly and approachable.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, office culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and the company’s success.
