At a Glance
- Tasks: Manage a busy helpdesk, coordinate planning, and support pipeline operations across the UK.
- Company: Join Bruton Knowles, a respected independent property consultancy with a people-first approach.
- Benefits: Enjoy 25 days holiday, private healthcare, pension support, and wellbeing resources.
- Other info: Inclusive employer valuing diversity; great career growth opportunities await you!
- Why this job: Be part of a collaborative team and gain exposure to major projects while enjoying flexible working.
- Qualifications: Experience in technical administration, strong communication skills, and a proactive problem-solving attitude.
The predicted salary is between 35000 - 45000 € per year.
We are an independently owned national property consultancy with 14 hubs across the UK. Our large multi-disciplinary team is highly experienced in sales and purchase, valuation, leasing and strategy across urban and rural property sectors with specialist expertise in the areas of commercial, transport, utilities and public sector.
We are proud of our:
- Flexible Working - Enjoy hybrid working and a healthy work-life balance with a trusted, people-first business.
- Professional Growth - Work closely with senior stakeholders and gain exposure to major projects across the UK.
- Established Reputation – you will join a highly regarded independent consultancy known for delivering best-in-class advice.
- Collaborative Culture - Be part of a multidisciplinary company where team collaboration is actively encouraged.
Work Pattern: Permanent, full-time, based in the Gloucester Office.
We are seeking a highly organised and proactive Land Helpdesk Manager to join our National Utilities and Infrastructure Team to support the delivery of core services relating to pipeline operations across the UK. This role is central to ensuring efficient communication, administration, and planning coordination between internal teams and a wide range of external stakeholders. You will be responsible for managing a busy helpdesk function, supporting contract administration activities, coordinating planning application reviews, and assisting with annual landowner communications.
Key Responsibilities:
- Manage day-to-day enquiries from internal and external stakeholders via phone, email, and post.
- Ensure all enquiries are responded to quickly and within agreed timeframes.
- Maintain dedicated communication channels (email, phone, postal address).
- Triage and escalate enquiries appropriately, including:
- Pipeline safety concerns and emergencies
- Works near pipelines
- Planning and development queries
- Property sale enquiries
- Site visit requests
Skills and Experience Required:
- Proven experience in technical administration and coordination of activities.
- Ability to manage multiple deadlines and stakeholder priorities.
- Client service orientation.
- Commercial awareness.
- High attention to detail, strong analytical skills, and a proactive approach to problem solving.
- Strong systems knowledge.
- Excellent communication skills.
What’s on Offer:
- 25 days holiday plus bank holidays.
- Competitive rates for private healthcare, income protection, and life cover.
- Pension and Retirement Support through the Royal London Pension Scheme.
- Comprehensive Medicash plans, virtual GP services, Health and Wellbeing apps, discounted gym memberships, and confidential counselling.
- Receive discounts on recreational activities, dining, electrical products and much more.
At Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. Please note, we are unable to provide employment sponsorship to candidates.
Wayleave Support Desk Manager employer: Bruton Knowles
Bruton Knowles is an excellent employer that prioritises a flexible working environment, allowing employees to enjoy a healthy work-life balance while being part of a trusted, people-first business. With a strong focus on professional growth, employees have the opportunity to collaborate with senior stakeholders and engage in significant projects across the UK, all within a supportive and inclusive culture that values teamwork and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Wayleave Support Desk Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your skills and experiences confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Wayleave Support Desk Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Wayleave Support Desk Manager role. Highlight your experience in technical administration and coordination, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Bruton Knowles. Share specific examples of your past experiences that demonstrate your client service orientation and problem-solving skills. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication with stakeholders, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Bruton Knowles!
How to prepare for a job interview at Bruton Knowles
✨Know Your Stuff
Before the interview, make sure you understand the role of a Wayleave Support Desk Manager. Familiarise yourself with pipeline operations, contract administration, and the types of enquiries you might handle. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves managing communications between various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed multiple enquiries or resolved conflicts. Practising clear and concise responses can help you shine.
✨Highlight Your Organisational Skills
The job requires juggling multiple deadlines and priorities. Bring up specific instances from your past work where you successfully managed competing tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your interest in the company and helps you gauge if it’s the right fit for you.
