At a Glance
- Tasks: Manage a busy helpdesk, coordinate planning applications, and support contract administration.
- Company: Join Bruton Knowles, a respected independent property consultancy with a collaborative culture.
- Benefits: Enjoy 25 days holiday, private healthcare, pension support, and wellbeing resources.
- Other info: Inclusive employer valuing diversity; great career development opportunities await!
- Why this job: Be part of impactful projects while enjoying flexible working and professional growth.
- Qualifications: Experience in technical administration, strong communication skills, and client service orientation.
The predicted salary is between 30000 - 40000 £ per year.
We are an independently owned national property consultancy with 14 hubs across the UK. Our large multi-disciplinary team is highly experienced in sales and purchase, valuation, leasing and strategy across urban and rural property sectors with specialist expertise in the areas of commercial, transport, utilities and public sector.
We are proud of our:
- Flexible Working - Enjoy hybrid working and a healthy work-life balance with a trusted, people-first business.
- Professional Growth - Work closely with senior stakeholders and gain exposure to major projects across the UK.
- Established Reputation – you will join a highly regarded independent consultancy known for delivering best-in-class advice.
- Collaborative Culture - Be part of a multidisciplinary company where team collaboration is actively encouraged.
Work Pattern: Permanent, full-time, based in the Gloucester Office.
We are seeking a highly organised and proactive Land Helpdesk Manager to join our National Utilities and Infrastructure Team to support the delivery of core services relating to pipeline operations across the UK. This role is central to ensuring efficient communication, administration, and planning coordination between internal teams and a wide range of external stakeholders.
You will be responsible for managing a busy helpdesk function, supporting contract administration activities, coordinating planning application reviews, and assisting with annual landowner communications.
- Manage day-to-day enquiries from internal and external stakeholders via phone, email, and post.
- Ensure all enquiries are responded to quickly and within agreed timeframes.
- Maintain dedicated communication channels (email, phone, postal address).
- Triage and escalate enquiries appropriately, including:
- Pipeline safety concerns and emergencies
- Works near pipelines
- Planning and development queries
- Property sale enquiries
- Site visit requests
Skills and experience required:
- Proven experience in technical administration and coordination of activities.
- Ability to manage multiple deadlines and stakeholder priorities.
- Client service orientation.
- Commercial awareness.
- High attention to detail, strong analytical skills, and a proactive approach to problem solving.
- Strong systems knowledge.
- Excellent communication skills.
What’s on offer:
- 25 days holiday plus bank holidays.
- Financial Security. Competitive rates for private healthcare, income protection, and life cover.
- Pension and Retirement Support. Contributions through the Royal London Pension Scheme.
- Wellbeing Support. Comprehensive Medicash plans, virtual GP services, Health and Wellbeing apps, discounted gym memberships, and confidential counselling.
- Discount and Saving App. Receive discounts on recreational activities, dining, electrical products and much more.
At Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Please note, we are unable to provide employment sponsorship to candidates.
Wayleave Support Desk Manager in Gloucester employer: Bruton Knowles
Bruton Knowles is an excellent employer that prioritises a people-first approach, offering flexible working arrangements and a healthy work-life balance. With a strong emphasis on professional growth, employees have the opportunity to collaborate with senior stakeholders on significant projects while being part of a supportive and multidisciplinary team culture. Located in Gloucester, the company provides comprehensive benefits including competitive healthcare options, generous holiday allowances, and wellbeing support, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Wayleave Support Desk Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at Bruton Knowles on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various stakeholders, being clear and confident in your responses will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bruton Knowles.
We think you need these skills to ace Wayleave Support Desk Manager in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Wayleave Support Desk Manager role. Highlight your experience in technical administration and coordination, as well as your ability to manage multiple deadlines. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since this role involves a lot of communication with internal and external stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Your Problem-Solving Abilities:We love proactive problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your analytical skills and attention to detail in action.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bruton Knowles!
How to prepare for a job interview at Bruton Knowles
✨Know the Company Inside Out
Before your interview, take some time to research Bruton Knowles. Understand their values, recent projects, and what sets them apart in the property consultancy sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Wayleave Support Desk Manager, you'll need to demonstrate your ability to manage multiple deadlines and stakeholder priorities. Prepare examples from your past experiences where you've successfully juggled various tasks or resolved conflicts, highlighting your organisational prowess.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your client service orientation and proactive problem-solving approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle enquiries and emergencies related to pipeline operations. Think of specific situations you've encountered in previous roles and how you managed them. This will demonstrate your analytical skills and readiness for the challenges of the position.
