At a Glance
- Tasks: Be the friendly face of our office, ensuring clients feel welcome and supported.
- Company: Join Bruton Knowles, a leading UK property consultancy with a collaborative culture.
- Benefits: Enjoy a permanent role with a supportive team and opportunities for growth.
- Other info: We value diversity and encourage all to apply!
- Why this job: Make a real impact by delivering exceptional client service every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Bruton Knowles is a leading UK property consultancy providing expert advice across commercial property, land, development, valuation, utilities, and asset management. We are an independently owned company that is committed to delivering exceptional service to our clients through professional expertise, strong governance, and a collaborative approach.
Purpose of the role
We are seeking an exceptional and people focussed Office/Client Service Coordinator. This role will be the front of house for the whole organisation, responsible for delivering excellent client services and creating a positive first impression when clients attend the office in person or make contact via the telephone or other channels. The incumbent will ensure the smooth day-to-day management of our Head Office in partnership with fellow Senior Administrators. The successful candidate will be friendly, approachable, and passionate about delivering an exemplary service to clients. Excellent communication skills are essential, through listening carefully, understanding the client, and responding clearly and effectively.
Key Responsibilities
- Provide and coordinate an exemplary client experience for visitors to our Head Office and those interacting with the office.
- Provide full support to Executive Team of Directors, including but not limited to coordinating executive meetings and other administrative duties.
- Coordinate the incoming calls across for the company using the virtual telephone system to ensure calls are answered efficiently.
- Manage the rota for covering client service duties whilst absent or when volumes are high.
- Manage all office equipment including photocopiers and franking machines.
- Coordinate and deliver all bulk mail-outs in liaison with the Contracts Manager or other senior colleagues.
- Liaise with the property management company and take ownership of any property matters such as utility failures, maintenance, fire evacuations etc.
- Work with the Corporate Director to implement enhancements to the Head Office including meeting facilities.
Essential Requirements
- Previous experience in a customer/client facing role providing an exemplary service.
- Experience of supporting Directors/Senior Professionals with their requirements.
- Experience managing services and administration from a larger office.
- Familiarity with office management systems and software.
- Knowledge of telephone switchboard systems.
- Experience of handling difficult situations.
- Knowledge of data protection and confidentiality practices.
- Ability to engage with senior stakeholders and manage service delivery.
- A working knowledge of Microsoft Office and other packages.
Skills
- Interpersonal and Communication (Client Focussed)
- Problem Solving
- Time Management and Organisation
- Teamwork
- Adaptability
At Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Please note, we are unable to provide employment sponsorship to candidates.
Head Office Coordinator in Gloucester employer: Bruton Knowles
Bruton Knowles is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for those seeking meaningful employment. Located in Gloucester, the Head Office Coordinator role offers a dynamic environment where employees can thrive through professional development opportunities and a commitment to delivering outstanding client service. With a focus on teamwork and strong governance, Bruton Knowles ensures that every team member feels valued and empowered to contribute to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Head Office Coordinator in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bruton Knowles. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client service and office management. Think about your past experiences and how they relate to the role of Head Office Coordinator. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen carefully and respond clearly. Remember, this role is all about delivering an exemplary client experience, so demonstrate your ability to engage effectively with others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and reinforces your interest in joining the Bruton Knowles team. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Head Office Coordinator in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head Office Coordinator role. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional client service and how your previous roles have prepared you for this position. Keep it friendly and professional!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the office!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Bruton Knowles
✨Know the Company Inside Out
Before your interview, take some time to research Bruton Knowles thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Client Service Skills
Since the role is all about delivering excellent client service, prepare examples from your past experiences where you went above and beyond for clients. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Practice Your Communication Style
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, office culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
