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- Tasks: Deliver exceptional client service and manage day-to-day office operations.
- Company: Bruton Knowles, a leading UK property consultancy with a collaborative culture.
- Benefits: Permanent full-time role with opportunities for professional growth.
- Other info: Inclusive employer valuing diversity; great opportunity for career development.
- Why this job: Be the friendly face of our organisation and make a positive impact on client experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Gloucester Permanent Full-Time
About Bruton Knowles
Bruton Knowles is a leading UK property consultancy providing expert advice across commercial property, land, development, valuation, utilities, and asset management. We are an independently owned company that is committed to delivering exceptional service to our clients through professional expertise, strong governance, and a collaborative approach.
Purpose of the role
We are seeking an exceptional and people focussed Client Service Coordinator. This role will be the front of house for the whole organisation, responsible for delivering excellent client services and creating a positive first impression when clients attend the office in person or make contact via the telephone or other channels. The incumbent will ensure the smooth day-to-day management of our Head Office in partnership with fellow Senior Administrators. The successful candidate will be friendly, approachable, and passionate about delivering an exemplary service to clients. Excellent communication skills are essential, through listening carefully, understanding the client, and responding clearly and effectively.
Key Responsibilities
- Provide and coordinate an exemplary client experience for visitors to our Head Office and those interacting with the office.
- Provide full support to Executive Team of Directors, including but not limited to coordinating executive meetings and other administrative duties.
- Coordinate the incoming calls across for the company using the virtual telephone system to ensure calls are answered efficiently.
- Manage the rota for covering client service duties whilst absent or when volumes are high.
- Manage all office equipment including photocopiers and franking machines.
- Coordinate and deliver all bulk mail-outs in liaison with the Contracts Manager or other senior colleagues.
- Liaise with the property management company and take ownership of any property matters such as utility failures, maintenance, fire evacuations etc.
- Work with the Corporate Director to implement enhancements to the Head Office including meeting facilities.
Essential Requirements
- Previous experience in a customer/client facing role providing an exemplary service.
- Experience of supporting Directors/Senior Professionals with their requirements.
- Experience managing services and administration from a larger office.
- Familiarity with office management systems and software.
- Knowledge of telephone switchboard systems.
- Experience of handling difficult situations.
- Knowledge of data protection and confidentiality practices.
- Ability to engage with senior stakeholders and manage service delivery.
- A working knowledge of Microsoft Office and other packages.
Skills
- Interpersonal and Communication (Client Focussed)
- Problem Solving
- Time Management and Organisation
- Teamwork
- Adaptability
At Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. Please note, we are unable to provide employment sponsorship to candidates.
Client Service Coordinator employer: Bruton Knowles
Contact Detail:
Bruton Knowles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research Bruton Knowles, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for their work.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with speaking about your experiences.
✨Tip Number 3
Show your friendly side! When you meet potential employers, be approachable and warm. A positive attitude can go a long way in making a great first impression, especially in a client-facing role like this one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bruton Knowles team.
We think you need these skills to ace Client Service Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about client interaction, so showing that you can connect with people is key.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and administration. We’re looking for someone who can provide an exemplary client experience, so share specific examples of how you've done this in the past. Tailoring your application to match our needs will definitely catch our eye!
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read. Remember, excellent communication skills are essential for this role, so show us you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bruton Knowles. We can’t wait to hear from you!
How to prepare for a job interview at Bruton Knowles
✨Know the Company Inside Out
Before your interview, take some time to research Bruton Knowles thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Client Service Skills
As a Client Service Coordinator, your ability to provide exemplary service is key. Prepare examples from your past experiences where you successfully managed client interactions or resolved issues. This will demonstrate your capability to excel in the role.
✨Practice Your Communication Style
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your delivery and ensure you come across as friendly and approachable.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re engaged and serious about finding the right fit for both you and Bruton Knowles.