At a Glance
- Tasks: Manage a busy helpdesk, coordinate planning, and support pipeline operations across the UK.
- Company: Join Bruton Knowles, a respected independent property consultancy with a people-first approach.
- Benefits: Enjoy 25 days holiday, competitive healthcare, pension support, and wellbeing resources.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of a collaborative team and gain exposure to major projects while enhancing your career.
- Qualifications: Experience in technical administration, strong communication skills, and a proactive problem-solving attitude.
The predicted salary is between 30000 - 40000 £ per year.
We are an independently owned national property consultancy with 14 hubs across the UK. Our large multi-disciplinary team is highly experienced in sales and purchase, valuation, leasing and strategy across urban and rural property sectors with specialist expertise in the areas of commercial, transport, utilities and public sector.
We are proud of our:
- Flexible Working - Enjoy hybrid working and a healthy work-life balance with a trusted, people-first business.
- Professional Growth - Work closely with senior stakeholders and gain exposure to major projects across the UK.
- Established Reputation – you will join a highly regarded independent consultancy known for delivering best-in-class advice.
- Collaborative Culture - Be part of a multidisciplinary company where team collaboration is actively encouraged.
Work Pattern: Permanent, full-time, based in the Gloucester Office.
We are seeking a highly organised and proactive Land Helpdesk Manager to join our National Utilities and Infrastructure Team to support the delivery of core services relating to pipeline operations across the UK. This role is central to ensuring efficient communication, administration, and planning coordination between internal teams and a wide range of external stakeholders.
You will be responsible for managing a busy helpdesk function, supporting contract administration activities, coordinating planning application reviews, and assisting with annual landowner communications.
- Manage day-to-day enquiries from internal and external stakeholders via phone, email, and post.
- Ensure all enquiries are responded to quickly and within agreed timeframes.
- Maintain dedicated communication channels (email, phone, postal address).
- Triage and escalate enquiries appropriately, including:
- Pipeline safety concerns and emergencies
- Works near pipelines
- Planning and development queries
- Property sale enquiries
- Site visit requests
Skills and experience required:
- Proven experience in technical administration and coordination of activities.
- Ability to manage multiple deadlines and stakeholder priorities.
- Client service orientation.
- Commercial awareness.
- High attention to detail, strong analytical skills, and a proactive approach to problem solving.
- Strong systems knowledge.
- Excellent communication skills.
What’s on offer:
- 25 days holiday plus bank holidays.
- Financial Security. Competitive rates for private healthcare, income protection, and life cover.
- Pension and Retirement Support. Contributions through the Royal London Pension Scheme.
- Wellbeing Support. Comprehensive Medicash plans, virtual GP services, Health and Wellbeing apps, discounted gym memberships, and confidential counselling.
- Discount and Saving App. Receive discounts on recreational activities, dining, electrical products and much more.
At Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Please note, we are unable to provide employment sponsorship to candidates.
Wayleave Support Desk Manager in Cheltenham employer: Bruton Knowles
Bruton Knowles is an excellent employer that prioritises a flexible working environment, allowing for a healthy work-life balance while fostering professional growth through exposure to significant projects and senior stakeholders. With a collaborative culture and a strong reputation in the property consultancy sector, employees benefit from comprehensive wellbeing support, competitive healthcare options, and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Wayleave Support Desk Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees at Bruton Knowles on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and recent projects. Show us that you’re not just interested in the role, but also in being part of our collaborative environment.
✨Tip Number 3
Practice your communication skills! As a Wayleave Support Desk Manager, you'll need to juggle multiple stakeholders. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Wayleave Support Desk Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Wayleave Support Desk Manager role. Highlight your experience in technical administration and coordination, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your client service orientation and how your proactive approach can help us manage our busy helpdesk function effectively.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it's through your CV or cover letter, we want to see clear, concise, and engaging writing that showcases your ability to connect with stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our collaborative culture at Bruton Knowles!
How to prepare for a job interview at Bruton Knowles
✨Know Your Stuff
Before the interview, make sure you understand the role of a Wayleave Support Desk Manager. Familiarise yourself with pipeline operations, contract administration, and the types of enquiries you might handle. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively managed enquiries or resolved issues, and be ready to discuss how you would maintain dedicated communication channels.
✨Highlight Your Organisational Skills
The job requires managing multiple deadlines and priorities. Bring up specific instances from your past experience where you successfully juggled various tasks. This will help illustrate your ability to stay organised and efficient under pressure.
✨Emphasise Team Collaboration
Bruton Knowles values a collaborative culture, so be sure to mention your experience working in multidisciplinary teams. Share examples of how you've contributed to team success and how you can foster collaboration within the National Utilities and Infrastructure Team.
