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- Tasks: Coordinate commercial activities and manage projects in the Transformer Service Department.
- Company: Join BRUSH Transformers, a leader in engineering solutions for power generation and distribution.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a team driving innovation towards a sustainable future while enhancing your project management skills.
- Qualifications: Previous experience in a similar role with strong communication and customer service skills required.
- Other info: Adaptability and a proactive approach are key to success in this dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
This role of Services Project Co-Ordinator is responsible for handling commercial activities within the Transformer Service Department, reporting to the Service Commercial Manager.
Responsibilities include processing transformer/tap-changer, spares/services customer enquiries, and duly processing orders, in line with requirements; scheduling and managing contractual deliverables, as agreed within the tendering process; and responsible for cash collection.
- Execute commercial projects, including all associated warranty commitments.
- Prepare and issue quotations.
- Ensure on-time delivery of enquiries and orders.
- Take requirements agreed within tendering process and effectively plan delivery based on these.
- Be accountable for the successful delivery to cost, specification, and schedule for a defined package of work.
- Create and maintain key project documentation, including tender, work order, and invoicing instructions.
- Effectively execute changes to the project.
- Maintain high levels of customer satisfaction and meet Key Performance Indicators (KPIs).
- Work with senior commercial managers, project managers, sales managers, and all relevant stakeholders to ensure clear communication of project progress.
- Manage allocated projects to ensure they are completed on schedule and within budget, highlighting issues early.
- Negotiate and accurately record customer project variations.
- Minimize company\’s exposure to liabilities.
- Maintain accurate records within the company\’s Customer Relationship Management system.
- Track project deliverables and costs using appropriate tools.
- Monitor and report on project and tender progress in a timely manner.
- Ensure all payments are received within the contract timeframe and highlight deviations.
- Collaborate with Sales and Customer Service Managers to assess customer satisfaction on completed projects and future sales opportunities.
- Remain flexible and adapt to the needs of the business.
- Observe health, safety, and environmental regulations, taking reasonable care for oneself and others at work.
- Proven track record in a similar role.
- Good communication skills across all media and cultural contexts.
- Customer-focused approach.
- Enquiring mind with willingness to adopt new approaches.
- Flexibility and adaptability.
- Numerate with good planning and prioritization skills.
- Highly computer literate with ability to maintain accurate records.
- Proficient in all recognized IT systems, especially Microsoft Office (Word, Excel, Project, Outlook) and internet/intranet applications.
- Commercially astute.
- Experience in commercial business practices and contract conditions.
- Experience in customer service.
About The Company
BRUSH Transformers provides agile and adaptive engineering solutions and products, including consultancy services, design, and project management, as well as award-winning product technology, to a wide range of projects.
As a chosen partner for national and regional power generation and distribution network operators, we support the global drive to net-zero, helping create a future-proof infrastructure through innovation and commitment to delivering solutions that address grid resilience and system change.
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Services Project Co-Ordinator employer: Brush Transformers
Contact Detail:
Brush Transformers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Project Co-Ordinator
✨Tip Number 1
Familiarise yourself with the specific commercial practices and contract conditions relevant to the role. Understanding these will not only help you in discussions but also demonstrate your commitment to the position.
✨Tip Number 2
Brush up on your project management skills, especially using tools like Microsoft Project. Being able to showcase your ability to manage timelines and budgets effectively can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the transformer service industry. Engaging with current employees or attending industry events can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you've maintained customer satisfaction in previous roles. Highlighting specific examples of how you've managed client relationships and resolved issues will resonate well with the hiring team.
We think you need these skills to ace Services Project Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project coordination and commercial activities. Emphasise your skills in communication, customer service, and any specific software proficiency that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the responsibilities of the Services Project Co-Ordinator role. Mention your proven track record in similar positions and how your skills can contribute to the company's goals, particularly in managing projects and ensuring customer satisfaction.
Highlight Relevant Experience: In your application, focus on specific examples from your past roles that demonstrate your ability to manage projects, handle customer enquiries, and deliver results on time and within budget. Use metrics where possible to quantify your achievements.
Showcase Your Adaptability: Given the need for flexibility in this role, include examples that showcase your adaptability and willingness to learn new approaches. This will help convey your readiness to meet the dynamic needs of the business.
How to prepare for a job interview at Brush Transformers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Services Project Co-Ordinator. Familiarise yourself with commercial activities, project management, and customer service aspects that are crucial for this position.
✨Showcase Your Communication Skills
Since good communication is key in this role, prepare examples of how you've effectively communicated with stakeholders in past projects. Highlight your ability to adapt your communication style to different audiences.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show your enquiring mind and flexibility, which are essential for managing projects successfully.
✨Familiarise Yourself with Relevant Tools
Brush up on your skills with Microsoft Office and any project management tools you’ve used. Being able to discuss your proficiency with these systems will demonstrate your readiness to maintain accurate records and track project deliverables.
