At a Glance
- Tasks: Provide IT support, manage incidents, and resolve technical issues for users.
- Company: Join BRUSH Group, a leader in energy solutions and engineering excellence.
- Benefits: Enjoy competitive salary, 26 days holiday, flexible working, and professional development.
- Other info: Dynamic team environment with opportunities for growth and ongoing training.
- Why this job: Kickstart your career in tech while contributing to sustainable development and net-zero goals.
- Qualifications: 5 GCSEs including Maths and English; passion for technology and problem-solving.
The predicted salary is between 40000 - 45000 £ per year.
About The Role
BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.
What's the role?
In undertaking an Information and Communications Technician Apprenticeship, you will achieve a Level 3 apprenticeship. Through studying and on-the-job training, you’ll widen your skill set and gain the knowledge and experience required to become a skilled IT Technician at BRUSH Group. You should be driven with a desire to learn and progress, and have the ability to communicate with people of all levels. You should be comfortable working as a team, able to adapt to different situations, and can approach problems in a creative way.
Key Responsibilities
- Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
- Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity.
- Be the first point of contact for IT support issues, responding promptly and performing initial triage.
- Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
- Handle escalated or complaint tickets with care and professionalism, following a clear framework.
- Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records.
- Offering support to users to minimise disruption.
- Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.
- Provide second line user support, involving setting up new IT end user equipment, provisioning user accounts, user access management, resolving basic connectivity, user hardware and printing issues, software installations, perform regular health checks of IT kit.
- Manage IT asset registers when users/hardware move locations.
What we're looking for:
- 5 GCSEs level 9-4 in Maths and English and IT or Computer Science
- Passion for technology and hands-on problem solving
- Basic familiarity with IT, computers and operating systems
- Strong willingness to learn new digital tools
- Good communication skills to support user issue resolution
- Strong time management skills
- Good team player
What's in it for you?
- Competitive salary
- Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part-time roles)
- Flexible and Hybrid working options (role dependent)
- Life insurance – 4 x annual salary
- Enhanced Company Pension scheme
- 24/7 free and confidential Employee Assistance Programme
- GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
- BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
- Family friendly policies including Enhanced Maternity/Paternity
- Bike2work scheme
- Long Service Awards
- Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.
About The Company
BRUSH Transformers provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.
Level 3 Information & Communication Technician Apprentice in Loughborough employer: Brush Transformers
BRUSH Group is an exceptional employer that prioritises the growth and development of its employees, offering a Level 3 Information & Communication Technician Apprenticeship that combines hands-on training with academic learning. With a commitment to sustainability and a supportive work culture, employees benefit from competitive salaries, generous holiday allowances, flexible working options, and a range of family-friendly policies. The company fosters a collaborative environment where innovation thrives, making it an ideal place for those eager to build a meaningful career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Information & Communication Technician Apprentice in Loughborough
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Brush Transformers.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Brush Transformers is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Brush Transformers, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Brush Transformers directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Level 3 Information & Communication Technician Apprentice in Loughborough
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Brush Transformers want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Brush Transformers, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Brush Transformers
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
