IT Business Partner in Burton on the Wolds

The IT Business Partner is responsible for IT business partnering and IT supplier governance. It connects IT to business, building strong relationships with leaders and teams to understand priorities, shape demand, and ensure that technology investment delivers measurable value.

Responsibilities

• Business Partnership & Stakeholder Engagement: Build trusted relationships with business leaders and key stakeholders to understand business priorities, operational challenges, and opportunities for technology-enabled improvement; act as the primary interface between business functions and IT, translating business demand into clear requirements and priorities; ensure alignment between business needs and IT strategy, roadmaps and long‑term strategic goals.
• Planning, Demand & Prioritisation: Support the development of technology roadmaps and investment proposals; collaborate with the business to create project initiation briefs aligned to business strategy; lead the presentation of project initiation briefs at the Technology Review Board; identify, assess and prioritise opportunities for process improvement, digital enablement and service enhancement; promote effective governance by ensuring technology demand, delivery decisions, risks and benefits are documented and reviewed appropriately; maintain awareness of emerging technologies and market developments to advise the business on practical, value‑driven opportunities.
• Supplier Governance Management: Oversee the IT supplier governance framework, ensuring regular service reviews, performance reporting, risk management and action tracking are in place across the supplier portfolio; support the team with supplier and partner engagement where required, ensuring third‑party services and solutions meet business and contractual expectations; support the creation of partnership plans with critical suppliers to improve performance, unlock innovation and identify opportunities for added business value.
• Supplier Performance, Value & Continuous Improvement: Monitor supplier performance against KPIs, SLAs, contractual measures and business outcomes; support the team in driving improvement plans where performance falls below expectation; work with stakeholders to assess supplier value, service quality, cost effectiveness and fit with strategic direction; in collaboration with the procurement team, oversee IT category management; support service improvement initiatives and drive category efficiencies; maintain awareness of supplier markets, emerging technologies and industry trends to inform sourcing decisions and strategic partnerships.

Qualifications

• Degree‑level qualification or equivalent relevant professional experience in information technology, business, or a related discipline.
• Relevant certification in business analysis, project/change management, service management or business relationship management is desirable.
• Strategic thinking – ability to connect vision to technical requirements.
• Problem solving and critical thinking skills.
• Excellent communication, influencing and negotiation skills.
• Ability to build strong relationships and develop rapport with internal and external stakeholders at all levels.
• Proficiency in documentation and presentation of information tailored to audience.
• Ability to translate business objectives into clear technology requirements and articulate technical concepts to non‑technical audiences.

Benefits

• Competitive salary.
• Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part‑time roles).
• Flexible and hybrid working options (role‑dependent).
• Life insurance – 4 × annual salary.
• Enhanced company pension scheme.
• 24/7 free and confidential Employee Assistance Programme.
• GP24 Service – access to remote, private GP services 24/7, 365 days a year plus second medical opinions.
• BRUSHRewards – savings on everyday essentials and gifts for loved ones, holidays and special treats.
• Family friendly policies, enhanced maternity/paternity leave and bike‑to‑work scheme.
• Long‑service awards.
• Ongoing professional development and training opportunities.