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- Tasks: Be the friendly face of Bruntwood, welcoming visitors and supporting events.
- Company: Bruntwood creates thriving communities through outstanding office and retail spaces across the UK.
- Benefits: Enjoy 28 days holiday, healthcare options, and discounts at top retailers.
- Why this job: Join a passionate team and make a real impact in a vibrant work environment.
- Qualifications: Looking for positive, customer-focused individuals with experience in hospitality or retail.
- Other info: One-stage interview process to ensure a great fit for both you and us.
At Bruntwood, we are committed to offering more than just outstanding office, coworking, retail, and lab spaces. Everything we do is tied into our vision of building vibrant communities while providing businesses with the support and expertise they need to grow. We are commercial property specialists operating across the UK. Bruntwood owns, develops, manages, and maintains properties across England. Our focus is on 'Creating Thriving Cities.'
You will work in our wonderful King Street building, located in Leeds – you would be working Thursdays and Fridays, 8am - 5pm.
Job Purpose: The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will work with our clients/tenants regularly. It is important to be approachable, love speaking to people, and building relationships. We welcome applicants from hospitality, retail, or cabin crew backgrounds, where you will be naturally adept at this.
What will you be doing?
- Delivering a positive customer experience within the building
- Building lasting, long-term, professional relationships with customers
- Being the first point of contact for all customers and visitors
- Supporting and facilitating events and meetings within the building
- Facilitating new customer viewings to support sales
- Hosting meeting rooms, co-working spaces, lounges, and other amenities, maintaining high standards of presentation and food & beverage service where applicable
- Managing your workload to balance desk-based tasks and building customer relationships
- Collating customer intelligence and updating systems to support sales and retention
- Engaging with customers, colleagues, management, and other departments within Bruntwood
- Promoting wellbeing in the workplace
- Focusing on continuous improvement to add value, save time, and simplify processes for customers
- Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service
What are we looking for?
- A positive, can-do attitude capable of handling a fast-paced, dynamic environment
- Curious, detail-oriented, motivated, and customer-focused individuals
- Administrative experience, especially managing enquiries mailboxes
- Excellent communication skills with a personable, human approach
- Experience in hospitality, retail, or service sectors
- The ability to maintain high energy and positivity throughout the day
What will you get?
- Opportunity to work with a friendly, passionate, and experienced team
- Contribute to the company's growth and direction
- An exciting, challenging role with new experiences
- Opportunities for progression within a growing company
- Additional benefits include:
- 28 days holiday plus your birthday off, with options to buy or sell holidays
- 24 hours of volunteer time annually
- Sabbatical of up to 12 months after five years
- Healthcare cash plan and private healthcare options
- Life assurance
- Up to 8% matched pension scheme
- Discounts and cashback at leading retailers
- Enhanced maternity and shared parental leave (26 weeks fully paid)
- Interest-free learning loans for skill development
We also support charitable causes through The Oglesby Charitable Trust, which has donated over £25m since 2001, supporting arts, education, environment, medical research, and health inequality initiatives. We value diversity and inclusion in our workforce to reflect the communities we serve and aim to create thriving, inclusive cities.
Note: We conduct a one-stage interview process for successful applicants, providing an opportunity to see the role in action and ask questions to ensure a good fit.
Host / Receptionist (Thursday/Friday, 8am - 5pm) employer: Bruntwood
Contact Detail:
Bruntwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host / Receptionist (Thursday/Friday, 8am - 5pm)
✨Tip Number 1
Familiarise yourself with Bruntwood's mission of 'Creating Thriving Cities'. Understanding their vision will help you align your responses during the interview and demonstrate your enthusiasm for contributing to their goals.
✨Tip Number 2
Highlight your customer service experience, especially if you come from a hospitality or retail background. Be ready to share specific examples of how you've built relationships and delivered excellent service in previous roles.
✨Tip Number 3
Prepare to discuss how you manage your workload in a fast-paced environment. Think of instances where you've successfully balanced multiple tasks while maintaining a positive attitude and high energy.
✨Tip Number 4
Show your interest in continuous improvement by thinking of ways you could enhance customer experiences at Bruntwood. This could be through innovative ideas for events or suggestions for improving processes.
We think you need these skills to ace Host / Receptionist (Thursday/Friday, 8am - 5pm)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Host / Receptionist position. Tailor your application to highlight relevant experiences from hospitality, retail, or service sectors.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Bruntwood's vision of 'Creating Thriving Cities' and how your background aligns with their goals.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you interacted with customers or managed enquiries. Showcase your communication skills and ability to maintain a positive attitude in fast-paced environments.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for the Host role.
How to prepare for a job interview at Bruntwood
✨Show Your People Skills
As a Host/Receptionist, you'll be the first point of contact for clients and visitors. Make sure to highlight your experience in hospitality or retail, showcasing how you've built relationships and provided excellent customer service in previous roles.
✨Demonstrate Your Organisational Skills
The role involves managing various tasks simultaneously, from facilitating events to handling enquiries. Be prepared to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific examples from your past experiences.
✨Research Bruntwood's Values
Familiarise yourself with Bruntwood's mission of 'Creating Thriving Cities' and their commitment to community building. This will not only help you understand the company culture but also allow you to align your answers with their values during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within Bruntwood. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
