Host/Receptionist (St James)

At Bruntwood, we\’re committed to offering more than just outstanding office, coworking, retail, and lab spaces. Everything we do is tied into our vision of building vibrant communities, while providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.

Bruntwood owns, develops, manages, and maintains properties across England. Our focus is on \’Creating Thriving Cities,\’ which is evident across our website. Have a look to gain more perspective on what we do and how we operate.

You\’ll work in our iconic St James building, located on Oxford Road in Manchester, Monday to Friday, 40 hours per week.

Job purpose:

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will work regularly with our clients and tenants. It’s important you are approachable, love speaking to people, and building relationships. We especially welcome applicants from hospitality, retail, or cabin crew backgrounds where you will be a natural at this.

What will you be doing?

• Delivering a positive customer experience within the building
• Building lasting, long-term, professional relationships with customers
• Being the first point of contact for all customers and visitors in the building
• Supporting and facilitating events and meetings within the building
• Facilitating new customer viewings to support the sales process
• Hosting meeting rooms, co-working spaces, lounges, and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Managing your workload to balance desk-based tasks and building customer relationships
• Collating customer intelligence and updating systems accordingly to support sales and retention
• Engaging with customers, colleagues, management, and other departments within Bruntwood as part of a wider team
• Promoting wellbeing in the workplace
• Focusing on continuous improvement to add value, save time, and simplify processes for customers
• Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service consistently

What are we looking for?

• A \’can-do\’ attitude and the ability to adapt to a fast-paced, dynamic environment
• Curious, detail-oriented individuals with a drive to exceed customer expectations
• Administrative experience, especially managing enquiries and mailboxes
• Excellent communication skills and a personable approach
• Experience in hospitality, retail, or other service sectors
• The ability to maintain high energy and positivity throughout the day

What will you get?

• The opportunity to work with a friendly, passionate, and experienced team
• Contributions to the company\’s growth and strategic direction
• An exciting, challenging role full of opportunities and new experiences
• Opportunities for progression within a growing company

On top of the salary, you will be entitled to benefits including:

• 28 days holiday plus your birthday off, with options to buy or sell holidays
• 24 hours of volunteer time annually to support causes you care about
• Sabbatical of up to 12 months after five years of service
• Healthcare cash plan and optional private healthcare
• Life assurance coverage
• Up to 8% matched pension scheme
• Discounts and cashback at leading retailers
• Enhanced maternity and shared parental leave (26 weeks fully paid)
• Interest-free learning loans for skill development

We also support charitable causes through The Oglesby Charitable Trust, which has donated over £25 million since 2001, supporting arts, education, environment, medical research, and social health initiatives.

Our operations team is a vital part of our workforce. We are committed to recruiting from diverse backgrounds to reflect the communities we serve and to create inclusive, thriving cities.

We aim to respond within a week of your application. If you haven\’t heard back by then, please email talent@bruntwood.co.uk for an update.

Successful applicants will be invited to a one-stage interview process, providing an opportunity to see the role in action and ask questions to ensure it’s the right fit for you.

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