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- Tasks: Be the friendly face of Bruntwood, welcoming clients and managing events.
- Company: Bruntwood creates vibrant communities through outstanding office and retail spaces across the UK.
- Benefits: Enjoy 28 days holiday, volunteer time, healthcare cash plan, and discounts at top retailers.
- Why this job: Join a passionate team, grow your skills, and make a real impact in a dynamic environment.
- Qualifications: Must have admin experience, excellent communication skills, and a positive, can-do attitude.
- Other info: Work in the heart of Birmingham with opportunities for progression and a supportive culture.
At Bruntwood, we are committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We are commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities'.
You will work in our wonderful Cornblock building, located in the centre of Birmingham, Monday to Friday, 25 hours a week - 8am - 1pm.
Job purpose:
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. It is important you are approachable and love speaking to people and building relationships. We welcome applicants from hospitality, retail or cabin crew backgrounds.
What will you be doing?
- Delivering a positive Customer Experience within the building
- Building lasting, long term, professional relationships with customers
- Being the first point of contact for all customers and visitors in the building
- Supporting and facilitating events and meetings within the building
- Facilitating new customer viewings to support the sales process
- Hosting the meeting rooms, co-working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
- Able to manage own workload to flex between essential desk based tasks and building customer relationships
- Collating all customer intelligence and updating systems accordingly to support sales and retention
- Working as part of a wider team, engaging with your customers, colleagues, management team and other departments within Bruntwood
- Being a role model to promote wellbeing in the workplace
- Focusing on continuous improvement to add value, save time and make things simple for the customer
- Applying your energy, drive and knowledge to inspire your colleagues to do their best
What are we looking for?
- A can-do attitude and ability to step up to challenges in a fast-paced, dynamic organisation
- Curious and interesting people, with high attention to detail and a drive to go over and above for customers
- Admin experience is a must, as you will be managing our enquiries mailbox daily
- Excellent communication skills, bringing your personality to work and interacting with people on a human level
- Skills and experience in hospitality, retail or other service sectors
- Able to maintain high levels of energy and positivity throughout the day
What will you get?
- An opportunity to work with a friendly, passionate and experienced team
- Ability to contribute towards the growth of the company and its direction
- An exciting place to work and a challenging role, full of opportunity and new experiences
- Opportunities for progression in a growing company
- 28 days holiday plus your Birthday off work, with options to buy & sell holidays
- 24 hours a year volunteer time to support causes that matter most to you
- Sabbatical of up to 12 months after five years with us
- Healthcare cash plan for all colleagues
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity/shared parental leave - 26 weeks fully paid leave
- Interest-free learning loans to help you develop new skills
We are proud to give back through The Oglesby Charitable Trust, which has donated more than £25m since 2001, supporting charities across various sectors.
We aim to recruit from diverse backgrounds to reflect the communities we operate in, achieving our goal of creating thriving cities that are inclusive.
We will do our best to get back to you within a week of your application. If it has been longer, please feel free to email talent@bruntwood.co.uk for an update. For successful applicants, we conduct a one-stage interview process that will give you the opportunity to see the role in action and ask questions to ensure it’s the right fit for you.
Host/Receptionist (Part time, 8am - 1pm , Monday - Friday) employer: Bruntwood
Contact Detail:
Bruntwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Receptionist (Part time, 8am - 1pm , Monday - Friday)
✨Tip Number 1
Familiarise yourself with Bruntwood's mission of 'Creating Thriving Cities'. Understanding their vision will help you align your responses during the interview and demonstrate your enthusiasm for their goals.
✨Tip Number 2
Highlight your experience in customer-facing roles, especially if you come from hospitality or retail. Be ready to share specific examples of how you've built relationships and provided excellent service in previous positions.
✨Tip Number 3
Prepare to discuss how you manage your workload effectively. Since the role requires balancing desk tasks with customer interactions, think of instances where you've successfully juggled multiple responsibilities.
✨Tip Number 4
Showcase your communication skills by being personable and engaging during any interactions with the team. This role is all about building relationships, so let your personality shine through when you connect with them.
We think you need these skills to ace Host/Receptionist (Part time, 8am - 1pm , Monday - Friday)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Host/Receptionist position at Bruntwood. Highlight your relevant experience in hospitality or customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, attention to detail, and any admin experience you have, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples from your past experiences that demonstrate your ability to build relationships and provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Bruntwood
✨Know the Company
Before your interview, take some time to explore Bruntwood's website and understand their mission of 'Creating Thriving Cities'. Familiarise yourself with their values and how they operate, as this will help you align your answers with their vision.
✨Showcase Your People Skills
As a Host/Receptionist, you'll be the first point of contact for clients and visitors. Be prepared to share examples from your past experiences in hospitality or retail that demonstrate your ability to build relationships and provide excellent customer service.
✨Demonstrate Your Admin Skills
Since admin experience is essential for this role, be ready to discuss your organisational skills and any relevant software you’ve used. Highlight your ability to manage enquiries and maintain high standards while juggling multiple tasks.
✨Bring Positive Energy
Bruntwood values positivity and energy in their team. During the interview, let your enthusiasm shine through. Share how you maintain a positive attitude in fast-paced environments and how you inspire those around you.
