Technical Service Engineer in Southampton

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality.

Position Overview

In the position of Technical Services Engineer in our Southampton office, you will be responsible for helping the local country Service team to provide high quality technical support for Navico Group end‑consumers, dealers, and boat builders. The role supports all Navico Group brands including but not limited to B&G, Simrad, Lowrance, Mastervolt, etc.

Typical day-to-day responsibilities include:

• Answering technical enquiries via telephone, email and social media.
• Advising on system design, installation and product application.
• On‑board field service.
• Handling return material authorisations, repair returns, warranty claims.
• Helping to ensure KPIs and CSAT scores are within agreed targets.
• Reporting field issues back to PM and R&D.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions

• Direct consumer, dealer and boat builder support via telephone and email.
• Where required, entering data into various Navico IT systems.
• Constantly seeking out and identifying opportunities to upgrade consumers to the latest product offering.
• Working constructively with regional Service, Product Management and R&D teams to resolve product and technically related issues.
• RMA creation and overseeing returns and fault verification.
• On‑board field service.
• Assisting with consumer and dealer training events.

Diversity of thought and experiences is fundamental when imagining the unimaginable.

Required Qualifications

• Recognised industry apprenticeship, BTEC, Graduate/Associates in an Engineering/Science discipline.
• Confident in written and verbal English.

Preferred Qualifications

• Typically, 2‑5 years’ industry experience.
• A second language is advantageous.
• Intermediary knowledge of boating and/or angling.
• Customer focused.
• Friendly and personable demeanor with a strong desire to help people.
• Strong analytical and problem‑solving skills.
• Strong computer skills.
• Excellent written and verbal communication skills.
• Ability to maintain a high level of organisation and attention to detail.
• Able to identify areas for improvement in operating efficiencies and performance.

Working Conditions

• Willingness to travel, including overseas, when required.
• Minimum of 3 days a week in office with the option to work from home for 2 days after probationary period.

Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.