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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch Retail POS & Signage solutions for key clients.
- Company: Join a dynamic company focused on innovative retail solutions and client satisfaction.
- Benefits: Enjoy 20 days of annual leave, a pension plan, and training opportunities.
- Why this job: Take ownership of a high-profile account and drive innovation in a fast-paced environment.
- Qualifications: 10+ years in client services with strong leadership and communication skills required.
- Other info: Be the go-to person for client issues and inspire your team to excel.
The predicted salary is between 43200 - 72000 £ per year.
Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?
We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.
Key Responsibilities
- Lead the account team, ensuring exceptional service delivery and client satisfaction.
- Develop strong relationships with senior client stakeholders.
- Provide innovative POS and signage solutions aligned with client expectations.
- Continuously review processes, identifying improvements for added value.
- Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
- Identify opportunities for cross-selling and up-selling additional services.
- Oversee financial aspects, including invoicing, forecasting, and budgeting.
- Act as the primary point of escalation for client issues.
- Inspire and mentor the team, driving performance and professional development.
Skills & Experience
- 10+ years of client services experience, specifically in Retail POS & Signage.
- Strong understanding of POS production, workflow, and retail landscapes.
- Proven track record of working onsite with clients and delivering outstanding customer service.
- Strong leadership skills with experience in mentoring and developing teams.
- Commercially astute with a business development mindset.
- Excellent communication, time management, and organisational skills.
What You Need To Excel In This Role
To succeed in this role, you must have an outgoing personality and be approachable, with a firm but fair management style. You should be confident in building strong relationships, leading teams with authority and empathy, and handling challenges with a solution-focused mindset.
Benefits
- 20 days annual leave + bank holidays.
- Workplace pension (NEST).
- Employee Assistance & Discount Scheme.
- Training and Development Opportunities.
This role offers an exciting opportunity to take ownership of a high-profile account , lead innovation in retail POS solutions, and drive business success in a dynamic environment.
Ref: 1580607 #J-18808-Ljbffr
Senior Account Director Retail POS & Signage employer: Bruno Sforni SpA
Contact Detail:
Bruno Sforni SpA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director Retail POS & Signage
✨Tip Number 1
Make sure to showcase your extensive experience in the retail POS sector during networking events or industry conferences. Engaging with professionals in this field can help you build valuable connections and increase your visibility.
✨Tip Number 2
Focus on developing a strong understanding of the latest trends in retail signage and POS solutions. Being knowledgeable about innovative technologies and strategies will set you apart as a candidate who can drive strategic direction.
✨Tip Number 3
Consider reaching out to current or former employees of the company to gain insights into their culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully led teams and managed client relationships in previous roles. Highlighting your leadership style and ability to inspire others will resonate well with the hiring team.
We think you need these skills to ace Senior Account Director Retail POS & Signage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail POS and signage. Focus on relevant achievements, particularly those that demonstrate your leadership skills and client service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the retail POS sector. Emphasize your strategic direction capabilities and how you can drive client satisfaction and account growth.
Highlight Leadership Experience: In your application, provide specific examples of how you've led teams and mentored individuals. This is crucial for demonstrating your ability to inspire and develop high-performing teams.
Showcase Client Relationship Skills: Detail your experience in building strong relationships with senior client stakeholders. Use examples that illustrate your approachability and solution-focused mindset when handling client challenges.
How to prepare for a job interview at Bruno Sforni SpA
✨Showcase Your Leadership Skills
As a Senior Account Director, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led teams in the past, mentored team members, and driven performance.
✨Understand the Retail POS Landscape
Make sure you have a solid understanding of the retail POS and signage sector. Familiarize yourself with current trends, challenges, and innovations in the industry so you can speak knowledgeably about them during the interview.
✨Prepare for Client Relationship Questions
Expect questions about your experience in building and maintaining client relationships. Have specific examples ready that highlight your ability to develop strong connections with senior stakeholders and deliver exceptional service.
✨Demonstrate Your Commercial Acumen
Since this role requires a business development mindset, be ready to discuss how you've identified opportunities for cross-selling and up-selling in previous roles. Highlight any successful strategies you've implemented to drive account growth.
