At a Glance
- Tasks: Welcome visitors, manage queries, and ensure smooth communication at Orchard Grove.
- Company: Join Brunelcare, a leading charity dedicated to supporting older people.
- Benefits: Enjoy competitive pay, generous leave, health plans, and discounts.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a difference by providing exceptional customer service in a friendly environment.
- Qualifications: Friendly personality, good communication skills, and basic computer literacy required.
The predicted salary is between 28980 - 35420 £ per year.
Are you passionate about delivering outstanding customer service? Are you organised with a confident and friendly phone manner? Do you enjoy meeting new people? If so, we have a fantastic opportunity for a receptionist to join our friendly team based at Orchard Grove Reablement Centre.
About The Role
- You will be a key part of the home working closely with the Business Manager and colleagues to ensure everyone is greeted in a friendly and polite manner.
- Meet and greet people including friends, family and professionals visiting Orchard Grove.
- Provide efficient and effective communication ensuring good customer care is maintained at all times.
- Key communicator between departments. Receiving and directing a variety of queries.
- Promote and actively demonstrate the principles of Person Centred Care.
- Input a wide range of data and ensure our databases remain accurate and up to date.
- Complete delegated administrative tasks.
About You
- An approachable and friendly personality is essential to ensure our visitors get the best welcome possible.
- Ideally, you will also have some customer service experience however this is not a deal breaker.
- Computer literate with an excellent telephone manner.
- Ability to communicate effectively with people from all walks of life.
- Able to prioritise workload and work independently.
- A driving licence is essential as you may be required to take our residents to appointments.
Job Benefits
- Competitive rates of pay.
- Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata).
- Buy & Sell Holiday Scheme.
- Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments.
- Blue Light Card discount service, offering online and high street discounts.
- Colleague Voice Representatives, enabling you to have your say.
- Cycle to Work Scheme.
- Company Sick Pay – Linked to length of service.
- Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available.
- £200 refer a friend bonus.
About Us
Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.
Please Note: If you are invited to an interview, you will be asked to bring documents to allow us to undertake a DBS check and confirm your right-to-work status. The documents required will be communicated to you by the hiring manager when booking your interview.
Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.
Receptionist - Orchard Grove employer: Brunelcare
Brunelcare is an exceptional employer, offering a supportive and compassionate work environment for registered nurses at Little Heath Care Home. With competitive pay, flexible working hours, and a commitment to professional development, employees can thrive while making a meaningful impact in the lives of older people. The charity's focus on community and reinvestment into services ensures that staff are part of a mission-driven organisation dedicated to excellence in care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Orchard Grove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brunelcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brunelcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Orchard Grove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brunelcare:Your cover letter is your chance to shine! Tell us why you want to work at Brunelcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brunelcare!
How to prepare for a job interview at Brunelcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
