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- Tasks: Support teams in maximising digital tools and resolve IT issues efficiently.
- Company: Brunelcare, a forward-thinking organisation focused on equity and inclusion.
- Benefits: Competitive salary, flexible working, training opportunities, and employee discounts.
- Why this job: Join a dynamic team and make a real difference in digital services.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Regular travel between sites and opportunities for career progression.
The predicted salary is between 31406 - 38870 £ per year.
Salary and Location: £31,406.53 - £38,870.37 per annum (depending on experience)
Location: Sites across Bristol & Somerset with options for occasional home working
Hours: 35 hours per week, Monday to Friday, covering 8.00am - 5pm as a team
The Vacancy: Are you an experienced IT professional? Do you enjoy supporting teams to get the most from digital tools? Are you a proactive problem solver? Then there has never been a better time to progress your career as a Digital Services Support Partner with Brunelcare. So, if you have a passion for IT, enjoy helping people and are solution focused, apply today and be part of something more!
About The Role:
- You will be a key link between our sites and the Digital Services team, making proactive visits and building trusted relationships with our operational teams.
- You’ll ensure that they get the maximum value from the digital tools available.
- Provide first‑ and second‑line support for hardware, software, and connectivity issues, resolving onsite matters efficiently.
- Assist the Service Desk with tickets requiring onsite investigation, escalation, or specialist knowledge.
- Support the rollout of new hardware, software, and updates, ensuring site‑level readiness and smooth adoption.
- Observe operational workflows during site visits to identify inefficiencies and opportunities where digital tools can add value.
- Work collaboratively with the Business Analyst and wider project teams to map processes, gather requirements, and develop improvement ideas.
- Act as a subject matter expert for key Digital Services systems, particularly M365, Service Desk tooling, and other operational digital platforms.
- Provide hands‑on training to site‑based users to help them get the most from digital systems, apps, and devices.
- Promote new digital initiatives, ensuring frontline teams understand their value.
About You: A positive and proactive individual, you’ll have experience of working in an IT support or other technical customer-facing role. You’ll be a natural troubleshooter, who is able to communicate complex topics clearly. There will be regular travel between our sites, so a driving license and access to a vehicle is essential. Ideally, you will have worked with M365 and Mobile Device Management tools, but this isn’t essential.
Benefits:
- Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata).
- Access to the Blue Light Discount Card, offering online and high street discounts.
- Comprehensive and flexible induction provided, with ongoing training and development opportunities to support your career progression.
- Company Sick Pay - linked to length of service.
- Optima Health Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available.
- Cycle to Work Scheme.
- Free enhanced DBS Check.
Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.
Digital Services Support Partner in England employer: Brunelcare
Contact Detail:
Brunelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Support Partner in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Brunelcare on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Digital Services Support Partner role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of M365 and Mobile Device Management tools. Be ready to discuss how you've used these in past roles to solve problems and support teams effectively.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of specific examples where you’ve tackled IT issues head-on and how you helped teams maximise their use of digital tools.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Brunelcare team.
We think you need these skills to ace Digital Services Support Partner in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT support and how it relates to the Digital Services Support Partner role. We want to see how your skills can help us enhance our digital tools!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled technical issues in the past. We love proactive problem solvers, so let us know how you’ve made a difference in previous roles!
Highlight Your Communication Skills: Since this role involves working closely with teams, it's important to demonstrate your ability to communicate complex topics clearly. Use your application to show us how you can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Brunelcare
✨Know Your Digital Tools
Make sure you’re familiar with the digital tools mentioned in the job description, especially M365 and any Mobile Device Management tools. Brush up on how these systems work and think about how you can help others get the most out of them.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you’ve successfully resolved IT issues or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were, as this will demonstrate your proactive problem-solving abilities.
✨Build Rapport with the Interviewers
Since the role involves building relationships with operational teams, practice your interpersonal skills. During the interview, engage with your interviewers, ask questions, and show genuine interest in their experiences and the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would approach providing support on-site, training users, or promoting new digital initiatives, and be ready to articulate your thought process clearly.