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- Tasks: Support teams in maximising digital tools and resolve IT issues efficiently.
- Company: Brunelcare, a forward-thinking organisation focused on equity and inclusion.
- Benefits: Generous leave, discounts, training opportunities, and employee support programmes.
- Why this job: Join a dynamic team and make a real difference in digital services.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Regular travel between sites and opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced IT professional? Do you enjoy supporting teams to get the most from digital tools? Are you a proactive problem solver? Then there has never been a better time to progress your career as a Digital Services Support Partner with Brunelcare. So, if you have a passion for IT, enjoy helping people and are solution focused, apply today and be part of something more!
About The Role
You will be a key link between our sites and the Digital Services team, making proactive visits and building trusted relationships with our operational teams. You’ll ensure that they get the maximum value from the digital tools available.
- Provide first‑ and second‑line support for hardware, software, and connectivity issues, resolving onsite matters efficiently.
- Assist the Service Desk with tickets requiring onsite investigation, escalation, or specialist knowledge.
- Support the rollout of new hardware, software, and updates, ensuring site‑level readiness and smooth adoption.
- Observe operational workflows during site visits to identify inefficiencies and opportunities where digital tools can add value.
- Work collaboratively with the Business Analyst and wider project teams to map processes, gather requirements, and develop improvement ideas.
- Act as a subject matter expert for key Digital Services systems, particularly M365, Service Desk tooling, and other operational digital platforms.
- Provide hands‑on training to site‑based users to help them get the most from digital systems, apps, and devices.
- Promote new digital initiatives, ensuring frontline teams understand their value.
About You
A positive and proactive individual, you’ll have experience of working in an IT support or other technical customer-facing role. You’ll be a natural troubleshooter, who is able to communicate complex topics clearly. There will be regular travel between our sites, so a driving license and access to a vehicle is essential. Ideally, you will have worked with M365 and Mobile Device Management tools, but this isn’t essential.
Job Benefits
- Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro‑rata)
- Access to the Blue Light Discount Card, offering online and high street discounts
- Comprehensive and flexible induction provided, with ongoing training and development opportunities to support your career progression
- £200 Refer‑a‑Friend reward
- Company Sick Pay - linked to length of service
- Optima Health Employee Assistance Programme (provides a range of free, confidential services) and in‑house Mental Health First Aiders available
- Cycle to Work Scheme
- Free enhanced DBS Check
Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.
Digital Services Support Partner employer: Brunelcare
Contact Detail:
Brunelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Support Partner
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to showcase your skills with digital tools. This not only builds your experience but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for IT support roles and practice your answers. Be ready to demonstrate your problem-solving skills and how you can help teams maximise their use of digital tools.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you’re genuinely interested in joining our team. Plus, it helps us keep track of your application better!
We think you need these skills to ace Digital Services Support Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT support and how it relates to the Digital Services Support Partner role. We want to see how your skills can help us enhance our digital tools!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled technical issues in the past. We love proactive problem solvers, so let us know how you’ve made a difference in previous roles!
Highlight Your Communication Skills: Since you'll be working closely with teams, it's important to demonstrate your ability to communicate complex topics clearly. Use your application to show us how you can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board as a Digital Services Support Partner!
How to prepare for a job interview at Brunelcare
✨Know Your Digital Tools
Make sure you’re familiar with the digital tools mentioned in the job description, especially M365 and any mobile device management systems. Brush up on their features and how they can be used to solve common issues. This will show your proactive approach and readiness to support teams effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you’ve successfully resolved IT issues or improved workflows. Be ready to discuss how you identified problems and implemented solutions, as this role requires a natural troubleshooter who can communicate complex topics clearly.
✨Build Rapport During the Interview
Since the role involves building trusted relationships with operational teams, practice your interpersonal skills. Show enthusiasm for helping others and be personable during the interview. This will help convey that you’re not just technically skilled but also a great team player.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s digital initiatives and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s goals. Plus, it gives you a chance to demonstrate your knowledge about the industry.