At a Glance
- Tasks: Manage tenant accounts, provide benefits advice, and negotiate payment plans.
- Company: Brunelcare, a supportive organisation dedicated to housing solutions.
- Benefits: 22 days paid leave, Cycle to Work Scheme, and comprehensive training.
- Other info: Great career progression opportunities in a friendly environment.
- Why this job: Make a difference in the community while developing your skills.
- Qualifications: Experience in social housing or customer service and strong admin skills.
The predicted salary is between 30000 - 40000 € per year.
Brunelcare is seeking a Housing Officer to manage tenants' accounts in Bristol. This role involves proactive management of accounts, providing advice on benefits, and negotiating payment plans.
Candidates should have experience in social housing or customer service, alongside excellent administrative skills and a valid UK driving licence.
The position offers 22 days of paid leave, increasing to 25 after 5 years, along with other benefits like a Cycle to Work Scheme and comprehensive training opportunities.
Tenant Income & Arrears Specialist in Bristol employer: Brunelcare
Brunelcare is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture in the heart of Bristol. With comprehensive training opportunities and benefits such as a Cycle to Work Scheme, employees are encouraged to grow both personally and professionally while making a meaningful impact in the community. The company values work-life balance, providing generous leave entitlements that increase with tenure, making it an attractive place for those seeking rewarding employment in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Income & Arrears Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or join local groups. You never know who might have the inside scoop on job openings at places like Brunelcare.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenant rights and benefits. Show that you’re not just a candidate, but someone who genuinely cares about helping tenants manage their accounts.
✨Tip Number 3
Practice your negotiation skills! Since the role involves negotiating payment plans, being able to demonstrate your ability to handle tough conversations can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Tenant Income & Arrears Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing or customer service. We want to see how your skills match the role of a Tenant Income & Arrears Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping tenants and how your proactive approach can benefit Brunelcare. We love seeing genuine enthusiasm for the role!
Show Off Your Admin Skills:Since excellent administrative skills are key for this position, make sure to mention any relevant tools or systems you’ve used. We appreciate candidates who can demonstrate their organisational prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Brunelcare
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific challenges tenants face. Familiarise yourself with common benefits advice and payment plans, as this will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer accounts or resolved conflicts. This is crucial for a Housing Officer role, so think about how you can demonstrate your ability to empathise with tenants while also being firm when necessary.
✨Be Ready to Discuss Administration
Since excellent administrative skills are a must, be prepared to talk about your organisational methods. Bring up any tools or software you’ve used to manage accounts efficiently, and maybe even share a time when your admin skills made a significant difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in Brunelcare and the role. Inquire about their approach to tenant engagement or how they handle arrears management. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
