At a Glance
- Tasks: Welcome visitors and provide outstanding customer service at our friendly support centre.
- Company: Join Brunelcare, an award-winning charity dedicated to supporting older people.
- Benefits: Enjoy competitive pay, flexible working, and a range of health benefits.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Friendly personality and good communication skills; customer service experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about delivering outstanding customer service? Are you organised with a confident and friendly phone manner? Do you enjoy meeting new people? If so, we have a fantastic opportunity for a receptionist to join our friendly team based at our Little Heath Reablement and Support Centre in Cadbury Heath, Bristol. Apply to join Brunelcare today and be part of something more!
About the role
- You will be a key part of the home working closely with the Business Manager and colleagues to ensure everyone is greeted in a friendly and polite manner.
- Meet and greet people including friends, family and professionals visiting Deerhurst.
- Provide efficient and effective communication ensuring good customer care is maintained at all times.
- Key communicator between departments. Receiving and directing a variety of queries.
- Promote and actively demonstrate the principles of Person Centred Care.
- Input a wide range of data and ensure our databases remain accurate and up to date.
- Complete delegated administrative tasks.
About You
- An approachable and friendly personality is essential to ensure our visitors get the best welcome possible.
- Ideally, you will also have some customer service experience; however, this is not a deal breaker.
- Computer literate with an excellent telephone manner.
- Ability to communicate effectively with people from all walks of life.
- Able to prioritise workload and work independently.
- A driving licence is essential as you may be required to take our residents to appointments.
Job benefits
- Competitive rates of pay.
- Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata).
- Buy & Sell Holiday Scheme.
- Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments.
- Blue Light Card discount service, offering online and high street discounts.
- Colleague Voice Representatives, enabling you to have your say.
- Cycle to Work Scheme.
- Company Sick Pay – Linked to length of service.
- Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available.
- £200 refer a friend bonus.
Please Note: If you are invited to an interview, you will be asked to bring documents to allow us to undertake a DBS check and confirm your right-to-work status. The documents required will be communicated to you by the hiring manager when booking your interview. Any copies of documents taken will be destroyed per our document retention and GDPR guidelines.
Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience.
Receptionist - Little Heath Reablement in Bristol employer: Brunelcare
Brunelcare is an exceptional employer that prioritises outstanding customer service and employee well-being, making it a rewarding place to work as a Receptionist at our Little Heath Reablement and Support Centre in Cadbury Heath, Bristol. With competitive pay, generous leave policies, and a supportive work culture that values your voice, you will have ample opportunities for personal and professional growth while contributing to our mission of providing high-quality care for older people. Join us and be part of a dedicated team that truly makes a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Little Heath Reablement in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brunelcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brunelcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Little Heath Reablement in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brunelcare:Your cover letter is your chance to shine! Tell us why you want to work at Brunelcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brunelcare!
How to prepare for a job interview at Brunelcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
