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- Tasks: Support teams in maximising digital tools and resolve IT issues efficiently.
- Company: Brunelcare, a forward-thinking organisation focused on equity and inclusion.
- Benefits: Generous leave, discounts, training opportunities, and employee support programmes.
- Other info: Regular travel between sites and opportunities for career progression.
- Why this job: Join a dynamic team and make a real difference in digital services.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced IT professional? Do you enjoy supporting teams to get the most from digital tools? Are you a proactive problem solver? Then there has never been a better time to progress your career as a Digital Services Support Partner with Brunelcare. So, if you have a passion for IT, enjoy helping people and are solution focused, apply today and be part of something more!
About The Role
You will be a key link between our sites and the Digital Services team, making proactive visits and building trusted relationships with our operational teams. You’ll ensure that they get the maximum value from the digital tools available.
- Provide first‑ and second‑line support for hardware, software, and connectivity issues, resolving onsite matters efficiently.
- Assist the Service Desk with tickets requiring onsite investigation, escalation, or specialist knowledge.
- Support the rollout of new hardware, software, and updates, ensuring site‑level readiness and smooth adoption.
- Observe operational workflows during site visits to identify inefficiencies and opportunities where digital tools can add value.
- Work collaboratively with the Business Analyst and wider project teams to map processes, gather requirements, and develop improvement ideas.
- Act as a subject matter expert for key Digital Services systems, particularly M365, Service Desk tooling, and other operational digital platforms.
- Provide hands‑on training to site‑based users to help them get the most from digital systems, apps, and devices.
- Promote new digital initiatives, ensuring frontline teams understand their value.
About You
A positive and proactive individual, you’ll have experience of working in an IT support or other technical customer-facing role. You’ll be a natural troubleshooter, who is able to communicate complex topics clearly. There will be regular travel between our sites, so a driving license and access to a vehicle is essential. Ideally, you will have worked with M365 and Mobile Device Management tools, but this isn’t essential.
Job Benefits
- Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro‑rata)
- Access to the Blue Light Discount Card, offering online and high street discounts
- Comprehensive and flexible induction provided, with ongoing training and development opportunities to support your career progression
- £200 Refer‑a‑Friend reward
- Company Sick Pay - linked to length of service
- Optima Health Employee Assistance Programme (provides a range of free, confidential services) and in‑house Mental Health First Aiders available
- Cycle to Work Scheme
- Free enhanced DBS Check
Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.
Digital Services Support Partner in Bristol employer: Brunelcare
Contact Detail:
Brunelcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Support Partner in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to showcase your skills with digital tools. This not only builds your experience but also gives you real-life examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for IT support roles and practice your answers. Be ready to demonstrate your problem-solving skills and how you can help teams maximise their use of digital tools.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Services Support Partner in Bristol
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! Share specific examples of how you've supported teams in the past and how you enjoy helping people get the most from digital tools.
Be a Proactive Problem Solver: Highlight your problem-solving skills in your application. Use real-life scenarios where you've tackled issues head-on and made a positive impact. We love seeing candidates who take initiative!
Tailor Your Application: Make sure to customise your application to reflect the job description. Mention your experience with M365 and any other relevant tools, even if it's not essential. This shows us you're serious about the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Brunelcare
✨Know Your Digital Tools
Make sure you’re familiar with the digital tools mentioned in the job description, especially M365 and any mobile device management systems. Brush up on their features and how they can be used to solve common issues, as this will show your proactive approach and technical knowledge.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you’ve successfully resolved IT issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your troubleshooting abilities and how you can add value to the team.
✨Build Rapport with the Interviewers
Since the role involves building relationships with operational teams, practice your interpersonal skills. Be friendly and approachable during the interview, and don’t hesitate to ask questions about the team dynamics and how they collaborate with the Digital Services team.
✨Demonstrate Your Training Skills
Think about how you would train site-based users on new digital systems. Prepare a brief outline of a training session you could deliver, highlighting your ability to communicate complex topics clearly and effectively, which is crucial for this role.