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- Tasks: Manage reception, helpdesk, and switchboard operations while providing top-notch customer service.
- Company: Join a leading UK university with a vibrant community and supportive culture.
- Benefits: Enjoy a competitive salary and be part of an engaging university environment.
- Why this job: Make a difference in student and staff experiences at a prestigious institution.
- Qualifications: Strong IT skills and a proactive attitude towards customer service.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK university is seeking a dedicated and enthusiastic Service Centre Officer to join its Customer Service team. This full-time role involves overseeing maintenance operations, providing professional services, and managing the switchboard.
The ideal candidate will have strong IT skills, a proactive attitude, and a commitment to excellent customer service. The position offers a competitive salary and the opportunity to be part of a vibrant university community.
Service Centre Officer - Reception, Helpdesk & Switchboard in Uxbridge employer: Brunel University of London
Contact Detail:
Brunel University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Officer - Reception, Helpdesk & Switchboard in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the university on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and IT skills. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off our enthusiasm! During interviews, let our passion for customer service shine through. A positive attitude can make all the difference in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Service Centre Officer - Reception, Helpdesk & Switchboard in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Service Centre Officer role. We want to see how your background aligns with the responsibilities of overseeing maintenance operations and providing top-notch customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the university. Tell us why you’re passionate about customer service and how your proactive attitude will benefit our team.
Show Off Your IT Skills: Since strong IT skills are key for this position, don’t forget to mention any relevant software or systems you’re familiar with. We love candidates who can hit the ground running, so let us know what tech tools you’ve mastered!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brunel University of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Officer. Familiarise yourself with the key tasks like managing the switchboard and providing customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your IT Skills
Since strong IT skills are essential for this position, be prepared to discuss your experience with relevant software and systems. Bring examples of how you've used technology to improve customer service or streamline operations in previous roles.
✨Demonstrate Your Customer Service Commitment
Think of specific instances where you've gone above and beyond for customers. Share these stories during the interview to showcase your proactive attitude and dedication to excellent service. This will resonate well with the university's values.
✨Ask Insightful Questions
Prepare some thoughtful questions about the university's customer service approach and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
