Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customer enquiries and manage service requests.
- Company: Join Brunel University London, a vibrant community focused on inclusivity.
- Benefits: Generous annual leave, excellent training, and a great pension scheme.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: Proactive attitude, strong IT skills, and a commitment to excellent service.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 29450 - 33313 £ per year.
We are looking for a dedicated and enthusiastic Service Centre Officer to join our Customer Service team within the Enabling Services Directorate. This is a varied and rewarding role where collaboration is key.
Location: Brunel University London, Uxbridge Campus
Salary: Grade 5 from £29,450 – £33,313 inclusive of London Weighting, with potential to progress to £35,054 per annum through sustained exceptional contribution.
Contract Type: Permanent
Hours: Full-time
About The Role
You will be the first point of contact for a wide range of enquiries and issues reported through the Service Centre helpdesk, working closely with multiple Departments to ensure efficient and effective Service Delivery.
Your Responsibilities
- Overseeing maintenance operations by monitoring, prioritising, and optimising service and maintenance requests and proactively updating Customers on progress.
- Providing a professional service at the Main Reception desk, by managing general enquiries, issuing access cards, and coordinating parking for staff, contractors, and visitors.
- Operating the University's switchboard and overseeing telephony services for the whole of the University.
Prior knowledge of the Campus is an advantage but not essential. Prior experience with switchboard and helpdesk systems is beneficial but not essential.
About You
- Highly motivated with a proactive, can-do attitude
- Committed to delivering excellent Customer Service
- Strong IT skills and familiarity with telephony systems (IPT experience an advantage)
- Professional and confident in a client-facing role
- Able to manage Service Level Agreements and follow Departmental Policies
Why Join Brunel?
- Be part of a vibrant University Community
- Generous Annual Leave plus discretionary University closure days
- Excellent training and development opportunities
- A great occupational Pension Scheme
- Health and wellbeing support
Closing date for applications: 8th February 2026
For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities, we particularly welcome applicants who are currently under-represented in our workforce.
Service Centre Officer - 15593 in Uxbridge employer: Brunel University of London
Contact Detail:
Brunel University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Officer - 15593 in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Brunel University on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service roles. Think about how your past experiences align with the responsibilities of a Service Centre Officer.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Brunel.
We think you need these skills to ace Service Centre Officer - 15593 in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Centre Officer. We want to see how you can contribute to our Customer Service team, so don’t hold back on showcasing your relevant experience!
Show Your Enthusiasm: Let your passion for customer service shine through in your written application. We’re looking for someone dedicated and enthusiastic, so make sure to express why you’re excited about this opportunity at Brunel University!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your qualifications effectively.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there too.
How to prepare for a job interview at Brunel University of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Officer. Familiarise yourself with the key tasks like managing enquiries and overseeing maintenance operations. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive attitude and how you handle challenging situations with professionalism.
✨Familiarise Yourself with the Campus
While prior knowledge of the campus isn't essential, it can give you an edge. Take some time to research Brunel University and its facilities. Being able to reference specific locations or services during your interview shows genuine interest and initiative.
✨Prepare for Common Questions
Anticipate questions related to teamwork and collaboration, as these are crucial in this role. Think about how you've worked effectively with others in the past and be ready to share those stories. Also, consider how you would manage service level agreements and follow departmental policies.
