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For Companies At a Glance
- Tasks: Be the go-to person for students, handling enquiries and creating a vibrant community.
- Company: Join Brunel University London, a top research university making a real impact.
- Benefits: Enjoy flexible hours, generous leave, training opportunities, and health support.
- Why this job: Make a difference in student lives while working in a supportive and inclusive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Shift work includes evenings and weekends; must be eligible to work in the UK.
The predicted salary is between 29450 - 30889 £ per year.
Overview
Student Experience and ResLife Advisor – 16444
Reporting to the Service Delivery and Compliance Management team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.
Location: Brunel University London, Uxbridge Campus
Hours: Full-time, shift-based including evenings and weekends
Contract Type: Permanent
Salary: Grade 5 from £29,450 to £30,889 inclusive of London Weighting with potential to progress to £33,313 per annum, inclusive of London Weighting, through sustained exceptional contribution.
Posted Date: 13/08/2025
Closing Date: 03/09/2025
Ref No: 4914
Documents: Job Description (Word, 50.39kb)
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.
Responsibilities
- Be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls.
- Respond to enquiries and resolve service issues; assist with welfare concerns.
- Contribute to a safe, welcoming, and inclusive residential community through events and engagement initiatives.
- Collaborate with ResLife Ambassadors, Estates teams and other University departments.
- Help deliver welcome events and community activities; handle service requests and maintenance queries.
What We Are Looking For
- Experience in a customer service or administrative role
- Strong interpersonal and organisational skills
- A proactive and flexible attitude, able to work effectively under pressure
- Good working knowledge of MS Office and administrative systems
- A genuine commitment to enhancing student wellbeing and community
Benefits
We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities, a great occupational pension scheme and health-related support.
Application
For further details and to apply please visit https://careers.brunel.ac.uk
If you have any technical issues, please contact hrsystems@brunel.ac.uk
Closing date for applications: 10 September 2025
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Student Experience and ResLife Advisor - 16444 employer: Brunel University of London
Contact Detail:
Brunel University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience and ResLife Advisor - 16444
✨Tip Number 1
Familiarise yourself with Brunel University's values and mission. Understanding their commitment to student wellbeing and community engagement will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges of the Student Experience and ResLife Advisor position, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to handle welfare concerns. This will help you articulate your suitability for the role effectively.
✨Tip Number 4
Stay updated on current trends in student support and residential life. Being knowledgeable about best practices in creating inclusive communities will show your proactive approach and commitment to enhancing the student experience.
We think you need these skills to ace Student Experience and ResLife Advisor - 16444
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Student Experience and ResLife Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous customer service or administrative roles you have held. Provide specific examples of how you have successfully handled enquiries, resolved issues, or contributed to community engagement initiatives.
Showcase Interpersonal Skills: Since the role requires strong interpersonal skills, include examples that demonstrate your ability to communicate effectively and work collaboratively with diverse groups. Mention any experience working in a team or supporting others.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your commitment to student wellbeing and community engagement. Make it personal and reflect your enthusiasm for contributing to a supportive living environment.
How to prepare for a job interview at Brunel University of London
✨Show Your Customer Service Skills
As a Student Experience and ResLife Advisor, you'll be the first point of contact for students and staff. Be prepared to share specific examples from your past experiences that demonstrate your strong customer service skills and how you've effectively resolved issues.
✨Highlight Your Interpersonal Abilities
This role requires excellent interpersonal skills. During the interview, focus on your ability to communicate clearly and build relationships. Share stories that showcase your teamwork and how you’ve engaged with diverse groups in previous roles.
✨Demonstrate Proactivity and Flexibility
The job involves working under pressure and adapting to changing situations. Prepare to discuss instances where you took initiative or adapted quickly to new challenges, especially in a customer-focused environment.
✨Express Commitment to Student Wellbeing
Brunel University values student wellbeing and community engagement. Be ready to talk about your passion for supporting students and any relevant initiatives you've been involved in that promote a positive living environment.
