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- Tasks: Be the friendly face at our Sports Centre, handling enquiries and supporting daily operations.
- Company: Join Brunel University, a leading tech-focused institution with a vibrant community.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for personal development.
- Why this job: Make a positive impact on people's wellbeing while working in a dynamic environment.
- Qualifications: Customer service experience and strong IT skills are essential; stay calm under pressure.
- Other info: Full-time role with flexible shifts, including weekends; applications close on 11 September 2025.
The predicted salary is between 27408 - 28846 £ per year.
Brunel Sport is seeking an organised Receptionist to join our Sports Department. You’ll be the first point of contact for students, staff and visitors at our Sports Centre and Indoor Athletics Centre, delivering excellent customer service and supporting day-to-day operations.
College / Directorate
Directorate of Commercial Services
Department
Sports, Retail, Grounds, Science Park and Hotel
Full Time / Part Time
Full Time
Posted Date
21/08/2025
Closing Date
11/09/2025
Ref No
4925
Documents
- Job Description (PDF , 317.14kb)
Position Title: Receptionist – 12342 – 1
Department: Brunel Sport – Commercial Services
Location: Brunel University of London, Uxbridge Campus
Salary: Grade G4 from: £27,408 to £28,241 per annum inclusive of London Weighting with potential to progress to £28,846 per annum inclusive of London Weighting through sustained exceptional contribution. (Pro-rata for Part-time)
Hours: Full-time (35 hours per week, shift pattern including weekends)
Contract Type: Permanent
Brunel University of London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home
Brunel University Sport www.brunel.ac.uk/sport
Brunel Sport is seeking an organised Receptionist to join our Sports Department. You’ll be the first point of contact for students, staff and visitors at our Sports Centre and Indoor Athletics Centre, delivering excellent customer service and supporting day-to-day operations.
Key Responsibilities
- Manage reception desk enquiries (in person, phone, email)
- Process bookings, memberships, and payments using our Gladstone Leisure system
- Maintain the Sports Centre email inbox responding to all enquiries in a timely manner
- Support various daily admin tasks and liaise with the wider sports team
- Maintain tidy, welcoming reception areas
- Follow safety and emergency procedures
What You’ll Need
- Experience in customer service and admin
- Strong IT and communication skills
- Ability to stay calm and professional in a busy environment
- Aligned with Brunel’s values: Open, Courageous, Inventive
We offer a supportive team, great facilities, and development opportunities. If you have a passion for fitness and love helping people make a positive difference to their wellbeing then we would love to hear from you.
Closing date for applications: 11 September 2025
For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk
If you have any technical issues please contact us at: hrsystems@brunel.ac.uk
All Applicants should be eligible to live and work in the UK.
Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities, we particularly welcome applicants who are currently under- represented in our workforce. #J-18808-Ljbffr
Receptionist - 12342 - 1 employer: Brunel University of London
Contact Detail:
Brunel University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 12342 - 1
✨Tip Number 1
Familiarise yourself with the Gladstone Leisure system, as it's crucial for processing bookings and memberships. Understanding how this software works will give you a significant edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to stay calm and professional in a busy environment.
✨Tip Number 3
Research Brunel University's values and think about how your personal values align with them. Being able to articulate this connection during your conversation can make a strong impression.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the Sports Department. This not only demonstrates your enthusiasm but also helps you assess if the position is the right fit for you.
We think you need these skills to ace Receptionist - 12342 - 1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage reception desk enquiries effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for fitness and helping others. Mention specific examples of how you've provided excellent customer service in previous roles and how you can contribute to the welcoming atmosphere at Brunel Sport.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Brunel University of London
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for students and visitors. Be prepared to share examples of how you've delivered excellent customer service in previous roles. Highlight your ability to handle enquiries professionally and efficiently.
✨Familiarise Yourself with the Gladstone Leisure System
Since you'll be processing bookings and memberships using the Gladstone Leisure system, it’s beneficial to research this software beforehand. If possible, mention any similar systems you’ve used in the past to demonstrate your adaptability.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you manage multiple tasks and prioritise effectively, especially in a busy environment. Consider sharing specific strategies or tools you use to stay organised.
✨Align with Brunel's Values
Brunel values openness, courage, and inventiveness. Think about how you embody these values in your work. Be ready to provide examples that illustrate your alignment with these principles, particularly in a customer-facing role.
