At a Glance
- Tasks: Provide expert technical support for Microsoft 365 and cloud services.
- Company: Join Brunel University London, a leader in education and innovation.
- Benefits: Generous leave, training opportunities, great pension scheme, and health support.
- Other info: Hybrid working model with a commitment to inclusivity and diversity.
- Why this job: Make a real impact by enhancing cloud services and ensuring security.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills required.
The predicted salary is between 40757 - 47921 € per year.
We are seeking an experienced Technical Services Expert (365) to join our Systems Team. This role provides technical support and 3rd-line expertise for Microsoft 365 and associated cloud collaboration services, ensuring they are secure, resilient and fit for purpose. You will act as a subject matter expert, supporting service development, operational stability and continuous improvement across our M365 estate.
Key Responsibilities
- Technical support of Microsoft 365 and associated cloud services, including Teams, Exchange Online, OneDrive, Bookings and Zoom.
- Act as a subject matter expert for service security, resilience and disaster recovery.
- Ensure services are configured, maintained and documented to a high standard.
- Provide 3rd-line support, incident resolution and escalation where required.
- Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
- Contribute to service improvement and operational best practice.
About You
- Significant experience working in a technical systems or cloud services environment.
- Strong hands-on expertise with Microsoft 365 services.
- Experience supporting enterprise-scale cloud services.
- Good understanding of service security, resilience and ITIL practices.
- Able to manage multiple priorities and resolve complex technical issues.
- Relevant qualification or equivalent professional experience.
We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities, a great occupational pension scheme and a range of health-related support. The University is committed to a hybrid working approach.
Location: Brunel University London, Uxbridge Campus
Salary: Grade 7 (£40,757 to £47,921 inclusive of London Weighting, with potential to progress to £52,067 per annum inclusive of London Weighting through sustained exceptional contribution).
Hours: Full time
Contract Type: Permanent
Legal and Equal Opportunity Statement
All applicants must be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities; we particularly welcome applicants who are currently under-represented in our workforce.
Closing date for applications: 25 May 2026.
Technical Services Expert (365) - 16869 in London employer: Brunel University of London
Brunel University London is an exceptional employer that prioritises employee growth and well-being, offering a generous annual leave package, excellent training opportunities, and a supportive hybrid working environment. Located at the Uxbridge Campus, the university fosters a culture of inclusivity and collaboration, making it an ideal place for professionals seeking to make a meaningful impact in the field of technical services.
Contact Detail:
Brunel University of London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Expert (365) - 16869 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise with Microsoft 365 services. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the technical interview! Brush up on your knowledge of ITIL processes and service security. We recommend practising common technical questions and scenarios related to Microsoft 365 to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Brunel University London.
We think you need these skills to ace Technical Services Expert (365) - 16869 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and cloud services. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Services Expert role. Share specific examples of your past experiences that relate to the job description.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've resolved complex technical issues or contributed to service improvements. We love seeing how you tackle challenges head-on!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brunel University of London
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on all the Microsoft 365 services mentioned in the job description, like Teams, Exchange Online, and OneDrive. Be ready to discuss your hands-on experience with these tools and how you've used them to solve complex issues in the past.
✨Showcase Your ITIL Knowledge
Since compliance with ITIL processes is key for this role, be prepared to talk about your understanding of ITIL practices. Share specific examples of how you've applied these principles in previous roles, especially in incident management and service improvement.
✨Demonstrate Problem-Solving Skills
This position requires managing multiple priorities and resolving technical issues. Think of a few challenging scenarios you've faced in your previous roles and how you tackled them. Highlight your analytical skills and ability to stay calm under pressure.
✨Emphasise Continuous Improvement
The role involves contributing to service development and operational best practices. Be ready to discuss any initiatives you've led or participated in that improved service delivery or operational efficiency. This shows you're proactive and committed to excellence.
