At a Glance
- Tasks: Provide expert technical support for Microsoft 365 and cloud services.
- Company: Brunel University London, a leading research-intensive technology university.
- Benefits: Competitive salary, generous leave, training opportunities, and a great pension scheme.
- Other info: Hybrid working approach with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on cloud collaboration services.
- Qualifications: Experience in technical systems and strong knowledge of Microsoft 365 services.
The predicted salary is between 41292 - 48557 £ per year.
Location: Brunel University London, Uxbridge Campus
Salary: Grade from: Grade 7 from: £41,292 to £48,557 inclusive of London Weighting with potential to progress to £52,761 per annum inclusive of London Weighting, through sustained exceptional contribution (pro‑rate if part‑time).
Hours: Full‑time
Contract Type: Permanent
Brunel University London was established in 1966 and is a leading multidisciplinary research‑intensive technology university delivering economic, social and cultural benefits.
The Role
We are seeking an experienced Technical Services Expert (365) to join our Systems Team. This role provides technical support and 3rd‑line expertise for Microsoft 365 and associated cloud collaboration services, ensuring they are secure, resilient and fit for purpose. You will act as a subject matter expert, supporting service development, operational stability and continuous improvement across our M365 estate.
Key Responsibilities
- Technical support of Microsoft 365 and associated cloud services, including Teams, Exchange Online, OneDrive, Bookings and Zoom.
- Act as a subject matter expert for service security, resilience and disaster recovery.
- Ensure services are configured, maintained and documented to a high standard.
- Provide 3rd‑line support, incident resolution and escalation where required.
- Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
- Contribute to service improvement and operational best practice.
About You
- Significant experience working in a technical systems or cloud services environment.
- Strong hands‑on expertise with Microsoft 365 services.
- Experience supporting enterprise‑scale cloud services.
- Good understanding of service security, resilience and ITIL practices.
- Able to manage multiple priorities and resolve complex technical issues.
- Relevant qualification or equivalent professional experience.
We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities as well as a great occupational pension scheme and a range of health‑related support. The University is committed to a hybrid working approach.
Closing date for applications: 9 August 2026 (23:59pm)
Interviews will take place on 19 August in person.
For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk.
If you have any technical issues, please contact us at: hrsystems@brunel.ac.uk
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities; we particularly welcome applicants who are currently under‑represented in our workforce.
Technical Services Expert (365) - 16869-1 in Uxbridge employer: Brunel University London
Brunel University London is an exceptional employer, offering a vibrant and inclusive work culture that values diversity and collaboration. Located in Uxbridge, the university provides ample opportunities for professional growth and development, particularly in international engagement roles like the Global Engagement Coordinator. With a commitment to flexible working and a supportive environment, employees can thrive while contributing to meaningful global partnerships and student mobility initiatives.
