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- Tasks: Be the first point of contact for enquiries and manage service requests efficiently.
- Company: Join Brunel University London, a leading research-intensive technology university.
- Benefits: Generous annual leave, excellent training, and a great pension scheme.
- Why this job: Make a real impact in a vibrant university community while developing your skills.
- Qualifications: Proactive attitude, strong IT skills, and a commitment to excellent customer service.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
The predicted salary is between 29450 - 33313 £ per year.
Location: Brunel University London, Uxbridge Campus
Salary: Grade 5 from: £29,450 – £33,313 inclusive of London Weighting, with potential to progress to £35,054 per annum through sustained exceptional contribution.
Contract Type: Permanent
Hours: Full-time
Join Brunel University London – A Leading Research-Intensive Technology University. Established in 1966, Brunel University London is a dynamic, multidisciplinary institution delivering economic, social, and cultural benefits worldwide. We are committed to driving efficiency, delivering effectiveness, and fostering an inclusive workplace.
About the Role
We are looking for a dedicated and enthusiastic Service Centre Officer to join our Customer Service team within the Enabling Services Directorate. This is a varied and rewarding role where collaboration is key. You will be the first point of contact for a wide range of enquiries and issues reported through the Service Centre helpdesk, working closely with multiple Departments to ensure efficient and effective Service Delivery.
Responsibilities:
- Overseeing maintenance operations by monitoring, prioritising, and optimising service and maintenance requests and proactively updating customers on progress.
- Providing a professional service at the Main Reception desk, by managing general enquiries, issuing access cards, and coordinating parking for staff, contractors, and visitors.
- Operating the University’s switchboard and overseeing telephony services for the whole of the University.
- Prior knowledge of the Campus is an advantage but not essential.
- Prior experience with switchboard and helpdesk systems is beneficial but not essential.
About You
We’re seeking someone who is:
- Highly motivated with a proactive, can-do attitude
- Committed to delivering excellent Customer Service
- Strong IT skills and familiarity with telephony systems (Internet Protocol Telephony (IPT) experience an advantage)
- Professional and confident in a client-facing role
- Able to manage Service Level Agreements and follow Departmental Policies
Why Join Brunel?
- Be part of a vibrant University Community
- Generous Annual Leave plus discretionary University closure days
- Excellent training and development opportunities
- A great occupational Pension Scheme
- Health and wellbeing support
Closing date for applications: 8th February 2026
For further details about the post including the Job Description and Person Specification and to apply please visit. All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities, we particularly welcome applicants who are currently under-represented in our workforce.
Service Centre Officer in Uxbridge employer: Brunel University London
Contact Detail:
Brunel University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Officer in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Brunel University London on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the university's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about contributing to our vibrant community.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Service Centre Officer. This will help you feel confident and ready to impress us with your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Brunel University London.
We think you need these skills to ace Service Centre Officer in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Service Centre Officer role. We want to see how you can contribute to our customer service team!
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your proactive approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Brunel University London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Officer. Familiarise yourself with the key tasks like managing enquiries and overseeing maintenance operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive attitude and how you handle challenging situations with professionalism.
✨Brush Up on IT and Telephony Systems
Even if prior experience with switchboard and helpdesk systems isn't essential, having a basic understanding can set you apart. Do some research on Internet Protocol Telephony (IPT) and be ready to discuss how you would adapt to new technologies in the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
