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For Companies At a Glance
- Tasks: Provide expert technical support for Microsoft 365 and cloud services.
- Company: Join a dynamic team focused on innovation and service excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and career advancement.
- Why this job: Be a key player in enhancing cloud services and driving continuous improvement.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced Technical Services Expert (365) to join our Systems Team. This role provides technical support and 3rd‑line expertise for Microsoft 365 and associated cloud collaboration services, ensuring they are secure, resilient and fit for purpose. You will act as a subject matter expert, supporting service development, operational stability and continuous improvement across our M365 estate.
Key Responsibilities
- Technical support of Microsoft 365 and associated cloud services, including Teams, Exchange Online, OneDrive, Bookings and Zoom.
- Act as a subject matter expert for service security, resilience and disaster recovery.
- Ensure services are configured, maintained and documented to a high standard.
- Provide 3rd‑line support, incident resolution and escalation where required.
- Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
- Contribute to service improvement and operational best practice.
About You
- Significant experience working in a technical systems or cloud services environment.
- Strong hands‑on expertise with Microsoft 365 services.
- Experience supporting enterprise‑scale cloud services.
- Good understanding of service security, resilience and ITIL practices.
- Able to manage multiple priorities and resolve complex technical issues.
- Relevant qualification or equivalent professional experience.
Technical Services Expert (365) - 16869 employer: Brunel University London
Contact Detail:
Brunel University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Expert (365) - 16869
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Services Expert role.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge. We recommend creating a list of common technical questions and practicing your answers. Show them you’re the subject matter expert they need!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during interviews. We want to hear about specific instances where you’ve resolved complex technical issues. Real-life examples can make you stand out from the crowd!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Services Expert (365) - 16869
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and cloud services. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our Systems Team. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brunel University London
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on all the Microsoft 365 services mentioned in the job description, like Teams, Exchange Online, and OneDrive. Be ready to discuss your hands-on experience with these tools and how you've used them to solve complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in previous roles. Think about situations where you provided 3rd-line support or resolved incidents, and be ready to explain your thought process and the outcomes.
✨Understand ITIL and Cyber Security Policies
Familiarise yourself with ITIL processes and cyber security best practices. You might be asked how you ensure compliance in your work, so having a solid understanding of these frameworks will show that you're serious about operational stability and service improvement.
✨Demonstrate Your Continuous Improvement Mindset
Be prepared to discuss how you've contributed to service development and operational best practices in your previous roles. Highlight any initiatives you've taken to improve service resilience or security, as this aligns perfectly with the responsibilities of the role.