At a Glance
- Tasks: Manage invoicing and payment reconciliation for student fees while providing excellent customer service.
- Company: Brunel University London, a supportive and inclusive workplace.
- Benefits: Generous leave, hybrid working, training opportunities, and a great pension scheme.
- Other info: Opportunity for career growth in a vibrant university environment.
- Why this job: Join a dynamic team and enhance the student experience at a leading university.
- Qualifications: Strong communication skills and attention to detail; customer service experience is a plus.
The predicted salary is between 29450 - 33313 € per year.
An opportunity has arisen within the Student Finance Office for an enthusiastic individual to join the team managing the invoicing and payment reconciliation for student fees, including tuition and accommodation charges. The Student Finance Office also manages student refunds and agrees payment plans where appropriate. This is an interesting and varied role and will give the opportunity for interaction with other key teams across the University to add value to the student experience.
Department/College: Finance
Location: Brunel University London, Uxbridge Campus
Hours: Full-time
Contract Type: Permanent
Salary: Grade 5 from £29,450 to £33,313 inclusive of London Weighting, with potential to progress to £35,054 per annum, inclusive of London Weighting, through sustained exceptional contribution (pro-rata if part-time).
Note: The University is committed to a hybrid working approach.
Responsibilities:
- Manage invoicing and payment reconciliation for student fees, including tuition and accommodation charges.
- Assist with student refunds and agreement of payment plans where appropriate.
- Provide proactive customer service and accurate, professional advice to a wide range of customers.
- Apply knowledge of Accounts Receivable practices and manage own workload as part of a supportive team.
Qualifications and Skills:
- Excellent communication skills and ability to work on own initiative.
- Experience in a customer-focused environment is advantageous.
- Strong attention to detail and ability to deliver accurate results.
Benefits and Additional Information:
- Generous annual leave package plus discretionary university closure days.
- Excellent training and development opportunities.
- Great occupational pension scheme and health-related support.
- Hybrid working approach.
Closing date: 26 May 2026 (Midnight).
Interviews: Week of 15 June 2026, in person.
Application and Contact: For further details about the post including the Job Description and Person Specification and to apply, please visit the Brunel Careers site (no link provided in this version). If you have any technical issues please contact hrsystems@brunel.ac.uk.
Eligibility: All applicants should be eligible to live and work in the UK for the duration of any offer of appointment.
EEO Statement: Brunel University London is committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities, including those under-represented in our workforce.
Student Finance Assistant employer: Brunel University London
Brunel University London is an excellent employer, offering a dynamic work environment at its Uxbridge Campus where the Student Finance Office plays a crucial role in enhancing the student experience. With a commitment to employee growth through excellent training opportunities, a generous annual leave package, and a hybrid working approach, the university fosters a supportive culture that values diversity and inclusion, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Student Finance Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brunel University London on LinkedIn. A friendly chat can give us insider info about the Student Finance Office and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and finance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've managed invoicing or reconciled payments in past roles. We love seeing real-life applications of your skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Brunel University London.
We think you need these skills to ace Student Finance Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and finance. We want to see how your skills match the role of Student Finance Assistant, so don’t hold back!
Show Off Your Communication Skills:Since this role involves providing advice to a wide range of customers, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences to show us how you’ve effectively communicated in a professional setting.
Attention to Detail is Key:This position requires strong attention to detail, especially when managing invoicing and payment reconciliation. Make sure to highlight any relevant experiences where your attention to detail made a difference in your work.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Brunel University London
✨Know Your Numbers
As a Student Finance Assistant, you'll be dealing with invoicing and payment reconciliation. Brush up on your knowledge of Accounts Receivable practices and be ready to discuss how you would handle specific scenarios involving student fees. This shows you’re not just familiar with the role but also proactive about understanding the financial aspects.
✨Customer Service is Key
This role requires excellent communication skills and a customer-focused approach. Prepare examples from your past experiences where you provided exceptional service or resolved issues effectively. Highlighting your ability to interact positively with students and staff will set you apart.
✨Attention to Detail Matters
Accuracy is crucial in finance roles. During the interview, be prepared to discuss how you ensure precision in your work. You might want to share specific techniques you use to double-check your work or any tools that help you maintain accuracy in invoicing and reconciliations.
✨Show Your Initiative
The job description mentions the ability to work on your own initiative. Think of instances where you took the lead on a project or improved a process. Be ready to explain how your proactive approach can add value to the Student Finance Office and enhance the overall student experience.
