Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.
Estates and Facilities – Service Delivery and Compliance
Location: Brunel University London, Uxbridge Campus
Salary: Grade 5 from £29,827 to £34,558 inclusive of London Weighting with potential to progress to £35,510 per annum, inclusive of London Weighting, through sustained exceptional contribution.
Hours: Full-time, shift-based including evenings and weekends
Contract Type: Permanent
Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home
Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.
You’ll work closely with ResLife Ambassadors, Estates teams and other University departments to help deliver a safe, welcoming and inclusive residential community. From handling service requests and maintenance queries to helping run welcome events and community activities, your role will be varied, people-focused, and critical to the success of our students’ residential journey.
We are looking for enthusiastic and empathetic individuals with:
- Experience in a customer service or administrative role
- Strong interpersonal and organisational skills
- A proactive and flexible attitude, able to work effectively under pressure
- Good working knowledge of MS Office and administrative systems
- A genuine commitment to enhancing student wellbeing and community
You will work a shift pattern covering early mornings, evenings, to support our 24/7 residential operations.
We offer a generous annual leave package plus discretionary University closure days, excellent training, and development opportunities as well as a great occupational pension scheme and a range of health-related support.
Closing date for applications: 16 October 2026
If you have any technical issues, please contact us at: hrsystems@brunel.ac.uk
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment
Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.
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Student Experience and ResLife Advisor employer: Brunel University London
Brunel University London is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee development and wellbeing. As a Maintenance Assistant, you will have the opportunity to contribute to a vibrant campus community while enjoying generous benefits, including a competitive salary, professional growth opportunities, and a commitment to equality and diversity. Located in Uxbridge, you will be part of a dedicated team that values collaboration and innovation in delivering high-quality maintenance services.
