At a Glance
- Tasks: Support students with their university records and provide essential information across various services.
- Company: Brunel University London, committed to equality, diversity, and inclusion.
- Benefits: Competitive salary, full-time hours, and opportunities for career progression.
- Other info: Office-based role with no hybrid working; ideal for those passionate about student services.
- Why this job: Make a real difference in students' lives while working in a dynamic team environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28250 - 32113 £ per year.
The Student Centre are seeking to appoint a hardworking individual to join an established team of Student Advisers. The information the Student Centre provides is extensive; it is the initial point of contact for all students in connection with their University record, including functions related to Registry, Finance, Student Visas, Accommodation, Colleges and other services within the Student Services Department.
Your responsibilities as a Student Adviser will include ensuring that the department provides a professional, welcoming, reliable, accessible and effective service to all its users as well as providing guidance, information and administration. You must have experience of working in a multi-functional team as well as dealing with customers and/or stakeholders from various sectors.
The post holder will be required to respond to a variety of enquiries and administration across a continually growing range of services. The ability to multi-task and manage competing deadlines is essential. In addition, you will have excellent verbal and written communication and customer service skills, with the ability to deal with people professionally and courteously at all times.
This role depends on the confident use of multiple databases, often simultaneously; therefore, good IT skills are essential as well as knowledge of using Microsoft applications.
This is an excellent opportunity if you have a particular interest in the Student Service provision and want to contribute to a culture of continuous improvement. This is a customer service role based in the office all the time and not eligible for hybrid working.
All Applicants should be eligible to live and work in the UK. Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.
Student Adviser in London employer: Brunel University London
Brunel University London is an exceptional employer, offering a vibrant work culture that prioritises equality, diversity, and inclusion. As a Student Adviser, you will be part of a dedicated team providing vital support to students, with opportunities for professional growth and development in a dynamic academic environment located in Uxbridge. The university's commitment to continuous improvement ensures that your contributions will be valued and impactful, making this a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Student Adviser in London
✨Tip Number 1
Network like a pro! Reach out to current Student Advisers or alumni from the University. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role and be ready to share specific examples of your customer service skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you’re passionate about supporting students and improving their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Student Adviser in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Adviser role. Highlight your experience in customer service and working in multi-functional teams, as these are key aspects of the job.
Show Off Your Communication Skills:Since excellent verbal and written communication is a must, use clear and concise language in your application. Don’t forget to showcase any relevant experiences where you’ve successfully communicated with diverse groups.
Demonstrate Your IT Proficiency:Mention your familiarity with databases and Microsoft applications. If you have specific examples of how you've used these skills in previous roles, include them to strengthen your application.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need there!
How to prepare for a job interview at Brunel University London
✨Know Your Stuff
Make sure you’re familiar with the services offered by the Student Centre. Brush up on topics like Registry, Finance, and Student Visas. This will show that you’re genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about how you handled difficult situations or multi-tasked under pressure. This is key for a role that involves dealing with students and stakeholders.
✨Practice Your Communication
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Demonstrate IT Proficiency
Familiarise yourself with Microsoft applications and any relevant databases. Be ready to discuss your experience with technology during the interview, as this role relies heavily on good IT skills.
