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- Tasks: Be the friendly face at our Sports Centre, managing enquiries and bookings.
- Company: Join Brunel University, a top tech-focused university with a vibrant community.
- Benefits: Enjoy a supportive team, great facilities, and opportunities for personal growth.
- Why this job: Make a positive impact on people's wellbeing while working in a dynamic environment.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 23400 - 23800 £ per year.
Location: Brunel University of London, Uxbridge Campus
Hours: Full-time (35 hours per week, shift pattern including weekends)
Contract Type: Permanent
Brunel University of London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home
Brunel University Sport www.brunel.ac.uk/sport
Brunel Sport is seeking an organised Receptionist to join our Sports Department. You’ll be the first point of contact for students, staff and visitors at our Sports Centre and Indoor Athletics Centre, delivering excellent customer service and supporting day-to-day operations.
Key Responsibilities:
- Manage reception desk enquiries (in person, phone, email)
- Process bookings, memberships, and payments using our Gladstone Leisure system
- Maintain the Sports Centre email inbox responding to all enquiries in a timely manner
- Support various daily admin tasks and liaise with the wider sports team
- Maintain tidy, welcoming reception areas
- Follow safety and emergency procedures
What You’ll Need:
- Experience in customer service and admin
- Strong IT and communication skills
- Ability to stay calm and professional in a busy environment
- Aligned with Brunel’s values: Open, Courageous, Inventive
We offer a supportive team, great facilities, and development opportunities. If you have a passion for fitness and love helping people make a positive difference to their wellbeing then we would love to hear from you.
Closing date for applications: 11 September 2025
For further details about the post including the Job Description and Person Specification and to apply please click the Apply button.
If you have any technical issues please contact us at: hrsystems@brunel.ac.uk
All Applicants should be eligible to live and work in the UK.
Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities, we particularly welcome applicants who are currently under-represented in our workforce.
£27,408 to £28,241 per annum inclusive of London Weighting with potential to progress to £28,846 per annum inclusive of London Weighting through sustained exceptional contribution. (Pro-rata for Part-time) Grade G4
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Receptionist - 14430 - 1 employer: Brunel University London
Contact Detail:
Brunel University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - 14430 - 1
✨Tip Number 1
Familiarise yourself with Brunel University and its values. Understanding their commitment to inclusivity and community will help you align your responses during any interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your customer service skills, especially in a busy environment. Think of examples from your past experiences where you successfully managed multiple enquiries or handled difficult situations, as these will be valuable during discussions.
✨Tip Number 3
Get comfortable with the Gladstone Leisure system or similar booking software. If you can demonstrate familiarity with such systems, it will show your readiness to hit the ground running and ease the training process.
✨Tip Number 4
Prepare to discuss your passion for fitness and wellbeing. Since the role is within the sports department, sharing personal experiences or interests related to fitness can help you connect with the interviewers and highlight your enthusiasm for the position.
We think you need these skills to ace Receptionist - 14430 - 1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Receptionist position. Tailor your application to highlight relevant experience in customer service and administration.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, IT skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage reception desk enquiries effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for fitness and helping others. Mention how your values align with Brunel's and provide specific examples of how you've successfully handled busy environments in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Brunel University London
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for students and visitors. Be prepared to discuss your previous customer service experience and provide examples of how you've handled difficult situations or provided exceptional service.
✨Familiarise Yourself with the Gladstone Leisure System
Since you'll be processing bookings and memberships using this system, it’s beneficial to research it beforehand. If possible, mention any similar systems you’ve used in the past to demonstrate your adaptability.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks simultaneously. Prepare to discuss how you prioritise tasks and maintain organisation in a busy environment, perhaps by sharing specific strategies or tools you use.
✨Align with Brunel's Values
Brunel University values openness, courage, and inventiveness. Think about how you embody these values in your work and be ready to share examples that reflect your alignment with their culture during the interview.
