At a Glance
- Tasks: Provide expert technical support for Microsoft 365 and cloud services.
- Company: Join a forward-thinking team focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on ITIL practices and service excellence.
- Why this job: Be a key player in enhancing cloud services and driving continuous improvement.
- Qualifications: Experience with Microsoft 365 and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 € per year.
We are seeking an experienced Technical Services Expert (365) to join our Systems Team. This role provides technical support and 3rd‑line expertise for Microsoft 365 and associated cloud collaboration services, ensuring they are secure, resilient and fit for purpose. You will act as a subject matter expert, supporting service development, operational stability and continuous improvement across our M365 estate.
Key Responsibilities
- Technical support of Microsoft 365 and associated cloud services, including Teams, Exchange Online, OneDrive, Bookings and Zoom.
- Act as a subject matter expert for service security, resilience and disaster recovery.
- Ensure services are configured, maintained and documented to a high standard.
- Provide 3rd‑line support, incident resolution and escalation where required.
- Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
- Contribute to service improvement and operational best practice.
About You
- Significant experience working in a technical systems or cloud services environment.
- Strong hands‑on expertise with Microsoft 365 services.
- Experience supporting enterprise‑scale cloud services.
- Good understanding of service security, resilience and ITIL practices.
- Able to manage multiple priorities and resolve complex technical issues.
- Relevant qualification or equivalent professional experience.
Technical Services Expert (365) - 16869 in London employer: Brunel University London
Join our dynamic Systems Team as a Technical Services Expert (365) and experience a workplace that prioritises innovation, collaboration, and professional growth. We offer a supportive environment where your expertise in Microsoft 365 will be valued, alongside opportunities for continuous improvement and skill enhancement. Located in a vibrant area, our company fosters a culture of teamwork and excellence, ensuring you have the resources and support needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Expert (365) - 16869 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise with Microsoft 365 services. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the technical interview! Brush up on your knowledge of service security, resilience, and ITIL practices. Be ready to tackle real-world scenarios they might throw at you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Services Expert (365) - 16869 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and cloud services. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our Systems Team. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and provide innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brunel University London
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on all the Microsoft 365 services mentioned in the job description, like Teams, Exchange Online, and OneDrive. Be ready to discuss your hands-on experience with these tools and how you've used them to solve complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in previous roles. Think about situations where you provided 3rd-line support or improved service resilience, and be ready to explain your thought process and the outcomes.
✨Understand ITIL and Cyber Security Policies
Familiarise yourself with ITIL processes and cyber security best practices. Be prepared to discuss how you've applied these principles in your work, especially in relation to change and incident management, as this will show your commitment to operational excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about their approach to service improvement or how they handle disaster recovery for their M365 estate. This shows you're thinking ahead and are genuinely interested in contributing to their success.
