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- Tasks: Manage inquiries at the Main Reception and helpdesk, providing excellent customer service.
- Company: A vibrant UK University with a strong focus on community and support.
- Benefits: Generous leave, health support, and comprehensive training provided.
- Why this job: Join a dynamic team and make a difference in student experiences.
- Qualifications: Strong communication and IT skills, with a proactive attitude.
- Other info: Great opportunity for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A UK University is seeking a dedicated Service Centre Officer to enhance their Customer Service team. This rewarding position requires effective communication and IT skills to manage various inquiries at the Main Reception and through the helpdesk. Applicants should exhibit a proactive attitude and a commitment to excellent customer care. Join a vibrant community with good training, generous leave, and health support.
University Service Centre Officer - Front Desk & Helpdesk in Uxbridge employer: Brunel Law School
Contact Detail:
Brunel Law School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University Service Centre Officer - Front Desk & Helpdesk in Uxbridge
✨Tip Number 1
Make sure to research the university and its values before your interview. We want to see that you’re genuinely interested in being part of our vibrant community, so knowing a bit about what we stand for can really help you shine!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, we recommend role-playing common scenarios you might face at the front desk or helpdesk. This will help you feel more confident when interacting with potential customers.
✨Tip Number 3
Show off your IT skills! Be prepared to discuss any relevant software or systems you’ve used in the past. We love candidates who can demonstrate their tech-savviness, especially when it comes to managing inquiries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for proactive individuals who are committed to excellent customer care, just like you!
We think you need these skills to ace University Service Centre Officer - Front Desk & Helpdesk in Uxbridge
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and provided support, so share specific examples that showcase your proactive attitude and commitment to excellent care.
Tailor Your Application: Don’t just send a generic application! We love it when applicants take the time to tailor their CV and cover letter to the role. Mention the specific skills and experiences that align with the job description, especially your communication and IT skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant community!
How to prepare for a job interview at Brunel Law School
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a University Service Centre Officer. Familiarise yourself with the key skills required, such as effective communication and IT proficiency, so you can confidently discuss how your experience aligns with the role.
✨Showcase Your Customer Service Skills
Since this position is all about enhancing customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your proactive attitude and commitment to excellent care, as these traits are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling inquiries at the reception and helpdesk. Practise your responses to common scenarios, like dealing with difficult customers or managing multiple tasks simultaneously, to demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the university. Inquire about the training provided, team dynamics, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
