At a Glance
- Tasks: Provide expert technical support for Microsoft 365 and cloud services.
- Company: Brunel University London, a forward-thinking institution with a commitment to inclusivity.
- Benefits: Generous leave, training opportunities, hybrid working, and a great pension scheme.
- Other info: Exciting career growth in a supportive and inclusive environment.
- Why this job: Join a dynamic team and enhance your skills while making a real impact.
- Qualifications: Experience in cloud services and strong knowledge of Microsoft 365 required.
The predicted salary is between 40757 - 47921 € per year.
We are seeking an experienced Technical Services Expert (365) to join our Systems Team. This role provides technical support and 3rd‑line expertise for Microsoft 365 and associated cloud collaboration services, ensuring they are secure, resilient and fit for purpose. The successful candidate will act as a subject matter expert, supporting service development, operational stability and continuous improvement across our M365 estate.
Key Responsibilities
- Technical support of Microsoft 365 and associated cloud services, including Teams, Exchange Online, OneDrive, Bookings and Zoom.
- Act as a subject matter expert for service security, resilience and disaster recovery.
- Ensure services are configured, maintained and documented to a high standard.
- Provide 3rd‑line support, incident resolution and escalation where required.
- Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
- Contribute to service improvement and operational best practice.
About You
- Significant experience working in a technical systems or cloud services environment.
- Strong hands‑on expertise with Microsoft 365 services.
- Experience supporting enterprise‑scale cloud services.
- Good understanding of service security, resilience and ITIL practices.
- Able to manage multiple priorities and resolve complex technical issues.
- Relevant qualification or equivalent professional experience.
Benefits
- Generous annual leave package plus discretionary university closure days.
- Excellent training and development opportunities.
- Great occupational pension scheme and a range of health‑related support.
- Hybrid working approach.
Salary: Grade 7: £40,757 to £47,921 inclusive of London weighting, potential to progress to £52,067 per annum (pro‑rata if part‑time). Hours: Full time. Contract Type: Permanent. Location: Brunel University London, Uxbridge Campus.
Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities; we particularly welcome applicants who are currently under‑represented in our workforce.
Technical Services Expert (365) - 16869 in Uxbridge employer: Brunel Law School
Brunel University London is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee growth and development. With a commitment to hybrid working, generous leave packages, and a strong focus on health-related support, the university fosters a culture of continuous improvement and operational excellence, making it an ideal place for professionals seeking meaningful and rewarding careers in technical services.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Expert (365) - 16869 in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your expertise in Microsoft 365 and cloud services. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365. Practice explaining complex concepts in simple terms – it shows you really know your stuff!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Services Expert (365) - 16869 in Uxbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and cloud services. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Services Expert role. Share specific examples of your past experiences that relate to the job description.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've resolved complex technical issues or improved service delivery. We love candidates who can demonstrate their ability to think critically and act decisively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brunel Law School
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365 services like Teams, Exchange Online, and OneDrive. Be ready to discuss specific features and how they can be configured for security and resilience. This will show that you're not just familiar with the tools, but that you can also leverage them effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've resolved in the past. Think about situations where you had to manage multiple priorities or navigate ITIL processes. This will help illustrate your hands-on expertise and ability to handle challenges in a fast-paced environment.
✨Showcase Your Continuous Improvement Mindset
Be ready to discuss how you've contributed to service improvement in previous roles. Whether it's through operational best practices or enhancing service documentation, showing that you're proactive about continuous improvement will resonate well with the interviewers.
✨Understand the Importance of Compliance
Familiarise yourself with ITIL processes and Cyber Security policies relevant to the role. Be prepared to talk about how you've ensured compliance in your past experiences. This will demonstrate that you take security and operational stability seriously, which is crucial for this position.
