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For Companies At a Glance
- Tasks: Be the first point of contact for customer enquiries and ensure smooth service delivery.
- Company: Join Brunel University, a vibrant community focused on inclusivity and support.
- Benefits: Generous leave, excellent training, health support, and a great pension scheme.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Proactive attitude, strong IT skills, and a commitment to excellent customer service.
- Other info: Opportunities for growth and a supportive team culture await you.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated and enthusiastic Service Centre Officer to join our Customer Service team within the Enabling Services Directorate. This is a varied and rewarding role where collaboration is key.
About the Role
You will be the first point of contact for a wide range of enquiries and issues reported through the Service Centre helpdesk, working closely with multiple Departments to ensure efficient and effective Service Delivery.
Your Responsibilities Will Include
- Overseeing maintenance operations by monitoring, prioritising, and optimising service and maintenance requests and proactively updating customers on progress.
- Providing a professional service at the Main Reception desk, by managing general enquiries, issuing access cards, and coordinating parking for staff, contractors, and visitors.
- Operating the University’s switchboard and overseeing telephony services for the whole of the University.
Prior knowledge of the campus is an advantage but not essential. Prior experience with switchboard and helpdesk systems is beneficial but not essential.
About You
- Highly motivated with a proactive, can-do attitude
- Committed to delivering excellent Customer Service
- Strong IT skills and familiarity with telephony systems (IP Telephony experience an advantage)
- Professional and confident in a client-facing role
- Able to manage Service Level Agreements and follow Departmental Policies
Why Join Brunel?
- Be part of a vibrant University Community
- Generous annual leave plus discretionary University closure days
- Excellent training and development opportunities
- A great occupational Pension Scheme
- Health and wellbeing support
Closing date for applications: 8 February 2026
For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk. If you have any technical issues please contact hrsystems@brunel.ac.uk.
All applicants should be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London is committed to creating and sustaining a fully inclusive workforce culture, and we welcome applicants from all backgrounds and communities.
Service Centre Officer - 15593 in Uxbridge employer: Brunel Law School
Contact Detail:
Brunel Law School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Officer - 15593 in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Brunel University on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and IT skills. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service shine through. Share examples of how you've gone above and beyond in previous roles to help customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Brunel.
We think you need these skills to ace Service Centre Officer - 15593 in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Service Centre Officer role. We want to see how you can contribute to our Customer Service team, so don’t hold back!
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your proactive approach!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, you’ll find all the info you need about the role there.
How to prepare for a job interview at Brunel Law School
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Officer. Familiarise yourself with the key tasks like managing enquiries and overseeing maintenance operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive attitude and how you handle challenging situations with professionalism.
✨Brush Up on IT and Telephony Knowledge
Even if prior experience with switchboard and helpdesk systems isn't essential, having a basic understanding can set you apart. Do some research on common telephony systems and be ready to discuss how you would approach using them in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
