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For Companies At a Glance
- Tasks: Provide expert support and troubleshoot complex systems for global teams.
- Company: Bruker, a leader in scientific instruments and innovative solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Join a dynamic team making breakthroughs in life sciences and technology.
- Qualifications: Strong understanding of physics and electronics; excellent communication skills.
- Other info: Collaborative environment with opportunities to work on cutting-edge projects.
The predicted salary is between 36000 - 60000 £ per year.
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
The Semiconductor (BSEMI) Division is the leader in advanced X-ray and AFM metrology for the silicon and compound semiconductor industries. The BSEMI division offers the most comprehensive portfolio of tools, based on AFM and X-ray technologies including XRR (X-ray reflectometry), XRF (X-ray fluorescence), XRD (X-ray diffraction), XRDI (X-ray diffraction imaging).
We are seeking an Applications Scientist to support our X-ray activities; in particular, XCD (X-ray Critical Dimension analysis).
Responsibilities:- Provide expert support to worldwide field service engineer teams remotely and on-site.
- Troubleshoot complex system problems using strong problem-solving techniques.
- Manage customer escalation supplying solutions and plan of action while coordinating needed resources through the organization.
- Install systems in customer facilities, execute standard install tests, meet overall installation schedule, and ensure that system performance meets specifications.
- Train and create training documentation.
- Execute complex system repairs in a quality manner and timely fashion.
- Initiate processes to improve customer experience.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Support the core technology, engineering, and production teams in the qualification of new technologies, algorithms, methodologies, software, and hardware features.
- Feed back customer requirements and interests for hardware and software development.
- Ensure that the product is functioning according to specifications including inspection of the tools prior to shipment and following installation.
- Solid theoretical understanding of physics and electronics to enable problem solving of complex system and application issues.
- Ability to work with cross-functional teams and collaborate on projects that involve people from different teams.
- Excellent verbal and written communication in English and presentation skills with MS Office proficiency.
- Customer interaction and training skills.
- Ability to multitask.
Technical Support Engineer employer: Bruker
Contact Detail:
Bruker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Bruker. You never know who might give you the inside scoop on job openings or even refer you directly.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your problem-solving techniques and be ready to showcase your understanding of physics and electronics. Practising common interview questions can really help you stand out.
✨Tip Number 3
Show off your communication skills! Whether it’s during an interview or a casual chat, make sure you articulate your thoughts clearly. Remember, they’re looking for someone who can effectively interact with customers and cross-functional teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Bruker team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience and skills that match the job description, especially your problem-solving abilities and technical knowledge.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've tackled complex system problems or improved customer experiences in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects your ability to convey technical information clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Bruker
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of physics and electronics, as these are crucial for troubleshooting complex system problems. Familiarise yourself with Bruker's products and technologies, especially in X-ray and AFM metrology, so you can speak confidently about them during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and how you managed customer escalations effectively.
✨Demonstrate Team Collaboration
Bruker values teamwork, so be ready to share experiences where you've worked with cross-functional teams. Talk about how you contributed to projects and how you handled any challenges that arose while collaborating with others.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key, practice explaining complex concepts in simple terms. You might even want to prepare a short presentation on a relevant topic to showcase your MS Office proficiency and your ability to train others.
