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For Companies At a Glance
- Tasks: Lead a service team to deliver top-notch customer support across Italy.
- Company: Join Bruker, a leader in scientific innovation and life science solutions.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Why this job: Be at the forefront of scientific breakthroughs while managing a dynamic team.
- Qualifications: Master’s degree, experience in Mass Spectrometry, and team management skills required.
- Other info: Opportunity for extensive travel and professional growth in a global company.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
We are currently looking for a Service Team Leader in Italy who will supervise a service team across Italy to ensure timely customer service support, guaranteeing safety and in compliance to local regulations following Bruker internal guidelines for our Mass Spectrometry portfolio.
Please provide us with the CV in English.
Please visit www.bruker.com.
Responsibilities
- Maintain high-quality customer relationships
- Coordinate daily service team activities, including workload distribution
- Plan installations and coordinate hotline operations
- Ensure transmission of factory information to the team
- Support strategic project deployment
- Provide support to Key Accounts and ensure service performance on-site
- Actively manage escalations and customer complaints
- Participating in commercial/strategic decisions during complex situations
- Ensure smooth onboarding of new team members and contribute setting up training plans
- Approve vacations and expense reports
- Support recruitment process, time tracking, training, and development of team members
- Ensure compliance with company rules and address deviations
- Drive service performance and continuous improvement
- Share downward information and escalate ideas/suggestions
Qualifications
- Master’s degree (or equivalent experience)
- Experience in Mass Spectrometry and After-Sales Service
- Team management experience
- Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
- Ability to diagnose causes of malfunction and to actively resolve customers’ service problems.
- Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
- Ability to communicate effectively at all levels with good spoken and written English and Italian
- A current driving license, valid in Italy
- No visa restriction preventing travel in the USA or EU.
- Willingness to travel extensively
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- Outgoing and good at building relationships through inspiring trust and confidence
- A professional image and a very high standard of personal presentation
- Self-motivation and a willingness to work with others toward a shared goal
- The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
- Excel at continual learning in a rapidly advancing technological area.
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Service Team Leader Italy (m/f/d) employer: Bruker
Contact Detail:
Bruker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader Italy (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Bruker or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching Bruker’s products and services. Knowing their Mass Spectrometry portfolio inside out will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. We want you to come across as authentic and confident, so let your personality shine through!
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Service Team Leader Italy (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Team Leader role. Highlight your experience in Mass Spectrometry and team management, as these are key for us. Use specific examples that showcase your skills and achievements.
Showcase Your Communication Skills: Since effective communication is crucial for this position, emphasise your ability to communicate at all levels. Include any relevant experiences where you’ve successfully managed customer relationships or resolved complaints.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforwardness, so get to the point while still showcasing your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bruker
✨Know Your Stuff
Make sure you brush up on your knowledge of Mass Spectrometry and after-sales service. Be ready to discuss specific experiences where you've successfully managed a service team or resolved customer issues. This will show that you’re not just familiar with the field, but that you can also apply your knowledge effectively.
✨Showcase Your Leadership Skills
As a Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've coordinated team activities, handled escalations, or improved service performance in previous roles. Highlighting your leadership style and how it aligns with Bruker's values will set you apart.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly in both English and Italian. During the interview, be concise and ensure you listen actively to the questions being asked. This will help you build rapport with the interviewers and showcase your interpersonal skills.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if Bruker is the right fit for you as well.
