Field Service & Support Engineer (m/f/d)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI.

The function of Service and Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

Responsibilities:

• Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation.
• Familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in training activities.
• Liaise with customers and colleagues in the site planning process prior to installation.
• Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training.
• Carry out breakdown and planned maintenance at customers’ sites.
• Provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis.
• Carry out procedures necessary to validate systems to certifiable standards.
• Provide technical input to the sales team in non-routine sales cases.
• Frequent travel within the UK & Ireland is an essential part of the job. Occasional travel to customer sites abroad is also expected.
• Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience.
• A specific focus for this role is with the Bruker NMR product line.
• Accurate record keeping and timely submission of documentation is pre-requisite.

Duties will be carried out mainly in the UK & Ireland with focus for on-site activities towards our customer base located in the Northern UK region and Ireland. It is expected that requirements to provide field service support on customers’ premises abroad or attend regular training at Bruker Overseas Sites will be required on an occasional basis.

Personal:

• Outgoing and good at building relationships through inspiring trust and confidence.
• A professional image and a very high standard of personal presentation.
• Self-motivation and a willingness to work with others toward a shared goal.
• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team.
• Excel at continual learning in a rapidly advancing technological area.

Qualifications:

• A tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Magnetic Resonance field.
• A solid technical or scientific background gained in industry or academia.
• A current driving licence valid in the UK.
• No visa or other restriction preventing travel in the USA or EU.

Skills And Experience:

• The capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation.
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems.
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• The ability to communicate effectively at all levels with good spoken and written English.