At a Glance
- Tasks: Provide hands-on technical expertise in installation, maintenance, and customer support for advanced scientific instruments.
- Company: Bruker, a leader in high-performance scientific instruments and solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Frequent travel across the EMEA region is essential for this role.
- Why this job: Join a dynamic team and make a real impact in life science and diagnostics.
- Qualifications: University education in relevant fields and practical experience with mass spectrometry preferred.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Overview
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
For more information, please visit www.bruker.com.
We are currently seeking a Field Service Engineer (m/f/d) to join our team in the United Kingdom.
Responsibilities
The function of the Service Engineer (m/f/d) is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Bruker Optics products as required.
- Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
- Repair and maintenance of the product at customer’s site.
- Familiarize and train customers for operation of the equipment.
- Secure customer acceptance of installation and repair sign-off.
- Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
- Periodic servicing of the product at customer’s location depending upon the service contract.
- Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
- Solve any queries the customer might have about the product.
- Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
- Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems
Qualifications
- A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
- Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
- Strong technical skills involving analytical instrumentation.
- Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
- Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
- English skills are required, min. upper intermediate level (B2)
- Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
- Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous but not required
- Valid driving license is mandatory
- Willingness to travel (at least 70% of the monthly working time)
We Offer You
- A growing and healthy group of companies where mutual respect and trust are the basis for the cooperation and communication
- A challenging yet very rewarding function in a high-tech environment
- A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy
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Field Service Engineer (m/f/d) employer: Bruker
Bruker is an excellent employer that values its employees by fostering a collaborative and supportive work culture in Coventry. With a focus on professional development, employees have access to growth opportunities and training, ensuring they can excel in their roles. The company also offers competitive benefits and a dynamic environment where innovation and customer satisfaction are at the forefront.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (m/f/d)
✨Tip Number 1
Get to know the company inside out! Research Bruker’s products and services, especially in mass spectrometry. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of mass spectrometry and related technologies. Being able to discuss your hands-on experience confidently can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Bruker.
We think you need these skills to ace Field Service Engineer (m/f/d)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with mass spectrometry and any technical skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Soft Skills:Don’t forget to showcase your ability to build relationships and communicate effectively. As a Field Service Engineer, you'll be working closely with customers, so let us know how you inspire trust and confidence in your interactions.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Bruker
✨Know Your Instruments
Before the interview, make sure you’re familiar with the specific mass spectrometry instruments mentioned in the job description. Brush up on your knowledge of MALDI, ESI, and HPLC. This will not only show your technical expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully diagnosed and resolved technical issues. Be ready to discuss how you approached these problems and what the outcomes were. This will highlight your analytical thinking and ability to handle customer service challenges.
✨Emphasise Teamwork and Communication
Since the role involves working closely with customers and colleagues, be prepared to talk about your experience in team settings. Share instances where you built relationships and communicated effectively, especially in high-pressure situations. This will showcase your interpersonal skills, which are crucial for this position.
✨Be Ready to Discuss Travel Flexibility
Given that the job requires frequent travel, be honest about your willingness to travel up to 80% of the time. You might want to mention any previous experiences with travel in a professional context, as this can reassure the interviewer of your commitment to the role.
