Customer Experience & Quoting Specialist in Coventry

Responsibilities

• Monitor, track, and manage incoming inquiries received via phone, email, Salesforce, and other communication channels.
• Assess customer requests and route inquiries to the appropriate Sales, Service, or other internal teams.
• Collect, maintain, and document customer and system information in relevant systems.
• Ensure timely, transparent, and professional communication with customers and internal stakeholders.
• Support the customer journey from initial inquiry through quotation, order processing, invoicing, and cash collection activities.

Sales and Service Support:

• Support Sales and Service teams in day-to-day operational activities.
• Prepare quotations for instruments, accessories, spare parts, consumables, service agreements, repairs, relocations, and other billable services.
• Collaborate with technical experts to ensure the accuracy and feasibility of quotations.
• Support tender submission processes, including the preparation and collection of required commercial documentation.
• Assist with the preparation, completion, and submission of customer- and audit-related documentation.
• Work closely with Order Processing teams to ensure efficient order handling and follow-up.

Operational and Administrative Support:

• Support cash collection activities, including communication related to letters of credit, bank guarantees, invoice distribution, and customer portal submissions.
• Coordinate the return of defective materials to repair centers in a timely manner.
• Provide backup support to colleagues and support similar activities across other regions when required.
• Develop and maintain a strong understanding of Bruker products, services, and internal processes.
• Contribute to process improvements and initiatives aimed at increasing operational effectiveness and customer satisfaction.
• Perform other duties aligned with the scope and objectives of the role.

Qualifications

• Completed vocational training, secondary education, or equivalent qualification.
• Interest in science, technology, and innovation.
• Excellent written and verbal communication skills in English (minimum C1 level); additional European language skills are an asset.
• Experience with SalesForce and/or knowledge of SAP.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Strong interpersonal and communication skills, with the ability to adapt communication style to different stakeholders.
• Ability to effectively prioritize tasks and work in a fast-paced environment.
• Strong organizational skills with the ability to work both independently and collaboratively.
• Customer-focused mindset with an open and positive approach.
• Strong problem-solving skills and a proactive attitude.