At a Glance
- Tasks: Investigate and resolve client complaints while ensuring regulatory compliance.
- Company: Established UK wealth management firm with a focus on client outcomes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and learning.
- Why this job: Make a real difference in client satisfaction and improve business processes.
- Qualifications: Experience in complaints handling within financial services and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
We are working with a well-established UK wealth management business to recruit a Complaints Analyst to join their Risk & Compliance function. This role sits within the second line of defence and plays a key part in ensuring fair client outcomes, regulatory compliance, and continuous improvement of complaints handling across the business.
The Role
Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. You will work closely with stakeholders across the business and act as a key contact for clients, advisers, third parties, and the Financial Ombudsman Service.
Key responsibilities include:
- Managing the end-to-end handling, investigation, and resolution of client complaints
- Ensuring complaints are logged, acknowledged, and responded to within regulatory timeframes
- Preparing clear, professional client correspondence, including final response letters
- Liaising with internal stakeholders, advisers, third parties, and relevant ombudsman services
- Conducting root cause analysis and producing management information (MI) and reports
- Supporting regulatory reporting and committee packs
- Contributing to improvements in complaints processes, policies, and controls
- Helping deliver training and feedback to the wider business to prevent future complaints
- Maintaining robust records and documentation in line with regulatory expectations
About You
You will bring strong complaints-handling experience from a regulated financial services environment, ideally within wealth management, investment management, or financial planning.
Key skills and experience:
- Solid knowledge of FCA DISP rules and the Financial Ombudsman Service process
- Understanding of investment management and/or financial planning products and regulation
- Experience working to strict deadlines and managing a high volume of cases
- Excellent written and verbal communication skills
- Strong stakeholder management skills, with the confidence to remain independent
- Ability to analyse data, identify trends, and present clear MI
- Calm, professional, and client-focused approach
- Proactive, adaptable, and detail-oriented
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: Investment Banking
Complaints Analyst in England employer: Bruin
Join a leading wealth management organisation that values expertise and collaboration, offering a supportive environment where you can thrive as a Corporate Actions specialist. With opportunities for professional growth, mentoring colleagues, and engaging with complex corporate action events, this role is perfect for those looking to make a meaningful impact in a highly regulated financial services setting. Enjoy the benefits of working in a dynamic team that prioritises continuous improvement and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Analyst in England
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Bruin. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Complaints Analyst in England
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Bruin.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Bruin's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Bruin
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Bruin.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Bruin will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Bruin employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
