At a Glance
- Tasks: Lead exciting CRM campaigns for a global bank's D2C savings product.
- Company: Join a prestigious global bank with a focus on innovation.
- Benefits: Competitive pay, hands-on experience, and a chance to work in a dynamic environment.
- Other info: Onsite role in London with opportunities for professional growth.
- Why this job: Make a real impact on customer engagement and retention strategies.
- Qualifications: 5-7 years in CRM or email marketing, ideally in financial services.
The predicted salary is between 40000 - 50000 £ per year.
Our client, a global bank, are currently looking for a CRM manager to join their team on a 6 month contract (Inside IR35). You'll be running campaigns for both acquisition and loyalty for their D2C savings product. Please note this role is based onsite in London (full time in the office).
Responsibilities
- Develop and deliver CRM and email marketing strategies that drive engagement, retention and conversion across the customer lifecycle.
- Manage end-to-end email campaigns, including segmentation, personalisation, A/B testing, deployment and performance analysis.
- Oversee CRM platform operations, ensuring data accuracy, audience hygiene and regulatory compliance.
- Partner with teams across research, product, legal and compliance to ensure CRM activity aligns with business goals and industry standards.
- Create and refine customer segmentation models and personalisation frameworks to deliver relevant, targeted communications.
- Build and optimise automated customer journeys and triggered programmes based on customer behaviour and lifecycle stages.
- Monitor, analyse and report on CRM and email performance, providing insights to improve results and customer experience.
- Manage relationships with external agencies and technology partners to maintain best-in-class CRM execution.
Requirements
- Minimum 5–7 years’ experience in CRM, email marketing or marketing automation, ideally within financial services or another regulated sector.
- Strong hands-on experience with enterprise-level CRM platforms (e.g., Adobe Campaign, Braze or similar).
- Solid analytical skills, including segmentation, data interpretation and performance reporting.
- Proven ability to build and optimise automated journeys and triggered email programmes.
- Experience managing deliverability, list hygiene and compliance with data protection regulations.
- A track record of improving CRM performance through A/B testing, personalisation and continuous optimisation.
- Proficiency in HTML for email template creation and troubleshooting.
- Strong project management skills with the ability to juggle multiple campaigns and stakeholders.
- Experience collaborating with data teams to leverage insights and enhance targeting.
CRM Manager (6 Month Contract) employer: Bruin
As a global bank, we pride ourselves on fostering a dynamic and inclusive work environment that encourages innovation and collaboration. Our London office offers a vibrant culture where employees can thrive, with ample opportunities for professional growth and development in the financial services sector. Join us to make a meaningful impact through your expertise in CRM while enjoying competitive benefits and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager (6 Month Contract)
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Bruin.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Bruin might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace CRM Manager (6 Month Contract)
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Bruin will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Bruin. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Bruin confidence in your short-term commitment to the role.
How to prepare for a job interview at Bruin
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Bruin.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Bruin that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
