At a Glance
- Tasks: Investigate and resolve client complaints in a fast-paced environment.
- Company: Join a global leader in financial services with a fresh team in Manchester.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity to develop skills in AI and digital tools.
- Why this job: Make a real difference by helping clients and improving services.
- Qualifications: Experience in customer service or complaint handling is preferred.
The predicted salary is between 30000 - 40000 € per year.
A global leader in financial services is looking for a Complaints Handler to join a newly created team in their Manchester office.
Daily duties will include:
- Investigate and resolve complaints received for clients, attempting early resolution of the complaint where appropriate.
- Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate.
- Ensure all work is processed in line with clients' regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
- Escalate any high priority or high risk complaints to manager and analyse data to monitor performance and drive continuous improvement.
To be successful in this role you will ideally have the following:
- Experience of working within customer services or complaint handling.
- Experience in a financial services environment.
- Willingness to develop personal skills in AI/Digital Tools preferred.
Complaints Handler - Investment Banking employer: Bruin
As a global leader in financial services, our Manchester office offers a dynamic work environment where innovation and collaboration thrive. We prioritise employee growth through comprehensive training programmes and a supportive culture that encourages professional development. Join us to be part of a team that values your contributions and provides unique opportunities for career advancement in the heart of a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler - Investment Banking
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in complaint handling. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling. Think about how you would resolve specific scenarios and be ready to share your experiences in customer service.
✨Tip Number 3
Show off your skills with AI and digital tools! If you've got experience or training in these areas, make sure to highlight them during interviews. It’s a great way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Complaints Handler role, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Complaints Handler - Investment Banking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Complaints Handler role. Highlight your experience in customer service and complaint handling, especially in financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any experience with regulatory requirements like CASS or GDPR.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved complaints in the past. We love seeing candidates who can demonstrate their ability to own a resolution and drive continuous improvement.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bruin
✨Know Your Regulations
Familiarise yourself with the key regulations mentioned in the job description, like CASS, COLL, and GDPR. Being able to discuss how these apply to complaint handling will show that you understand the industry's standards and can navigate them effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your Problem-Solving Skills
Think about how you would approach a complex complaint scenario. Be ready to discuss your thought process and how you would ensure a fair resolution while adhering to regulatory requirements. This will highlight your analytical skills and attention to detail.
✨Embrace Digital Tools
Since there's a preference for candidates willing to develop skills in AI and digital tools, be prepared to discuss any relevant experience you have. If you’ve used any tech solutions in previous roles, share how they helped streamline processes or improve outcomes.
