At a Glance
- Tasks: Deliver exceptional customer service and engage with furry friends daily.
- Company: Join the UK's leading Doggy Day Care team in Ditchling.
- Benefits: Free dog care, training, subsidised gear, and a fun work environment.
- Other info: Enjoy a supportive team culture with great career development opportunities.
- Why this job: Cuddle dogs while making customers smile every day!
- Qualifications: Passion for dogs, strong communication skills, and a positive attitude.
The predicted salary is between 20250 - 24750 £ per year.
We are looking for a Full time Customer Care to join our Ditchling team!
About Us
Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog. Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff). We believe that Paw-sitivity rocks! When it comes to our team, our dogs and our customers we’re caring and All fur one. We work hard, are passionate and Wag for it because we love what we do. And, like our doggy friends, we’re forever curious to Sniff out new stuff. Our values help guide how we behave, remind us what’s important to ourselves, to dogs and their families and what fires us up as a pack.
What You'll Be Doing
As a Customer Care Specialist at Ditchling, your mission is to ensure our customers receive top-notch service and communication. Your daily tasks will range from sharing delightful stories about our furry guests' first day to addressing customer inquiries and requests. Working 40 hours a week between our opening times of 7am-6pm Monday to Friday.
- Strive for excellence in customer service, ensuring every customer interaction exceeds their expectations.
- Engage with customers through phone calls and emails, providing them with valuable assistance.
- Skillfully handle customer queries and complaints, escalating issues when necessary.
- Greet customers and their adorable dogs, ensuring a smooth check-in and check-out process.
- Be the friendly face that checks in with customers, especially during special milestones.
- Ensure all additional services and photos are completed promptly, efficiently allocating and sending them out.
- Keep a watchful eye on field numbers and bus space, expertly allocating boarding requests to the team.
- Tackle dog behavioral concerns with confidence, understanding that these can be challenging conversations.
- Maintain up-to-date and accurate notes of customer interactions.
About You
You are someone who is passionate about delivering above and beyond customer service with a love for dogs. You will have exceptional communication skills and be able to deal with all types of situations and difficult conversations. With strong IT and organisational skills you will work effectively at a fast pace and thrive in a self-directed work environment. You are someone who embraces a challenge and works under time pressure with a can-do mindset and enthusiasm, giving 100 pawcent in everything you do all while radiating positivity.
Why Unleash Your Potential With Us:
- It goes without saying you will have lots of dogs to cuddle and play with.
- If you have your own dog they can come to work with you for FREE - providing Bruce's is right for them.
- At Bruce’s we’re always striving to learn more about dogs and our staff receive training from our expert dog trainers as well as ongoing personal development with our Learning and Development partner.
- Our benefits don’t stop there:
- Subsidised Muck Boots and free uniform.
- Working in an idyllic, rural location.
- Employee Rewards and Recognition programme.
- Membership to LifeWorks, the world’s largest employee assistance programme.
- Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more.
- Wagestream.
- Pension contributions.
Customer Care in Hassocks employer: Bruce's Doggy Day Care
At Bruce's, we pride ourselves on being the UK's leader in Doggy Day Care, offering a vibrant work culture that celebrates passion for pets and exceptional customer service. As a Centre Operations Manager, you'll enjoy complete autonomy in leading your own centre, with competitive salary packages, generous holiday allowances, and ongoing training opportunities to foster your professional growth. Join us in a rewarding environment where you can make a real difference in the lives of dogs and their families while working alongside a dedicated team that shares your love for animals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care in Hassocks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bruce's Doggy Day Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bruce's Doggy Day Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care in Hassocks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bruce's Doggy Day Care:Your cover letter is your chance to shine! Tell us why you want to work at Bruce's Doggy Day Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bruce's Doggy Day Care!
How to prepare for a job interview at Bruce's Doggy Day Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
