At a Glance
- Tasks: Lead a passionate team, ensuring exceptional dog care and customer service.
- Company: Join Bruce's Doggy Day Care, where dogs and people come first.
- Benefits: Competitive salary, 28 days leave, ongoing training, and free dog daycare.
- Other info: Dynamic work environment with great career progression opportunities.
- Why this job: Make a real difference in the lives of dogs and their owners every day.
- Qualifications: Experience in leadership and a passion for dog welfare required.
At Bruce's, we're passionate about giving dogs the best day of their lives while providing exceptional service to our customers. We're looking for an enthusiastic and motivated Assistant Manager to help lead one of our centres, supporting the Centre Manager in delivering outstanding dog care, developing a high-performing team and ensuring the smooth day-to-day running of the business.
If you're an experienced team leader with a passion for dogs, people and delivering exceptional customer experiences, we'd love to hear from you.
The Role
As an Assistant Manager, you'll play a key role in supporting the successful operation of the centre. Working alongside the Centre Operations Manager, you'll help lead the team, maintain the highest standards of dog welfare, drive customer satisfaction and ensure the centre operates safely and efficiently. This is a varied, hands-on role where no two days are the same. You'll spend time with the dogs, support and coach your team, help manage daily operations and take ownership of the centre whenever required.
What You'll Be Doing
- Supporting the Centre Operations Manager with the day-to-day running of the centre.
- Leading by example, building strong relationships with every dog and ensuring exceptional standards of care and enrichment.
- Coaching and supporting the centre team to deliver outstanding dog engagement, welfare and hygiene standards.
- Monitoring dog behaviour and welfare, identifying any concerns and implementing appropriate support plans.
- Helping ensure the centre is clean, safe and maintained to the highest standards, including fields, buildings and equipment.
- Supporting customer bookings, new customer meetings and delivering exceptional customer service.
- Assisting with employee planning, labour management and payroll administration.
- Supporting recruitment, onboarding, inductions, performance management and colleague development.
- Promoting a positive team culture, championing wellbeing and helping resolve team or customer issues professionally.
- Ensuring compliance with licensing requirements, health and safety legislation, company policies and training standards.
- Supporting centre marketing, customer retention initiatives and community engagement.
- Assisting with budgets, labour costs and understanding the commercial performance of the centre.
- Helping manage fleet compliance, procurement and operational logistics.
- Taking responsibility for the centre in the absence of the Centre Manager.
About You
We're looking for someone who is:
- Passionate about dog welfare and delivering exceptional customer experiences.
- An experienced supervisor or team leader with the confidence to motivate and develop others.
- Organised, proactive and able to prioritise a busy and varied workload.
- Calm under pressure with excellent problem-solving skills.
- A confident communicator who enjoys building positive relationships with colleagues and customers.
- Commercially aware with an understanding of operational performance and labour management.
- Comfortable using technology and learning new systems.
- Flexible and willing to take a hands-on approach whenever needed.
- Previous experience in a leadership role within animal care, hospitality, retail, leisure or another customer-focused environment would be advantageous.
Why Bruce's?
At Bruce's, our people are just as important as our dogs. We invest in our teams, provide opportunities to grow your career and create an environment where everyone can thrive.
As part of the Bruce's team you'll receive:
- Salary of £27,672.28 per annum
- 40 hours per week
- 28 days' annual leave
- Ongoing training and development opportunities
- Career progression within a pet care business
- The opportunity to work with an incredible team of people and dogs every day
- Wagestream
- Bravo benefits
- Subsidised uniform
- Employee rewards and recognition programme
- Pension
- Lifeworks membership
- Free dog daycare (must meet happy play criteria)
Assistant Manager in Ditchling employer: Bruce
At Bruce's Doggy Day Care in Ditchling Brighton, we pride ourselves on being an exceptional employer that values both our team and the furry friends we care for. Our vibrant work culture fosters collaboration and growth, offering ample opportunities for professional development while ensuring a fun and rewarding environment. Join us to lead a passionate dog care team and make a meaningful impact in the lives of dogs and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Ditchling
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bruce. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bruce
Don't be shy about reaching out to Bruce directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Ditchling
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bruce and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bruce
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
