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- Tasks: Greet patients, manage calls, schedule appointments, and maintain patient records.
- Company: Bruce Medical Centre, a friendly and progressive practice in Bellshill.
- Benefits: Competitive pay, supportive team environment, and flexible working hours.
- Why this job: Join a dynamic team and make a difference in patient care every day.
- Qualifications: Experience in admin roles, strong communication skills, and IT proficiency.
- Other info: Opportunity for growth in a modern healthcare setting.
The predicted salary is between 27600 - 31200 £ per year.
Here at Bruce Medical Centre in Bellshill we have an exciting opportunity to appoint an experienced Medical Receptionist. Bruce Medical Centre is a progressive and friendly working practice, which offers the opportunity to work within modern custom built premises. The Practice has just over 8,400 permanently registered patients. 37 hours per week over 4 days of the week. Starting at 8am and finishing at 6pm with an hour for lunch and paid tea break. An early start date would be preferred and salary will be reflected and dependent on experience. The post is on a temporary Fixed Term basis and is subject to review. It is essential that you have a knowledge of Medical Terminology combined with the understanding and ability to be able to use our Vision Clinical System, Docman and a breadth of knowledge on the use of Microsoft Office applications.
Applicants should have excellent IT, communication and organisational skills with a confident, courteous and friendly approach to patients, doctors and other members of the team both over the telephone and in person. Primarily the post will also attract the following aspects: general reception work, efficiently dealing with appointments, prescriptions and enquiries in person and by telephone, accurately maintaining and working with clinical data and patient records.
Previous experience of working within a busy Surgery or Hospital environment or similar would be an advantage. You should work well under pressure and be able to work within a team environment.
Responsibilities
- Greet patients warmly as they arrive and assist them with the check-in process.
- Manage incoming calls, schedule appointments, and handle patient inquiries efficiently.
- Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
- Process patient registrations and verify insurance information.
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Experience
- Previous experience in an office or administrative role is essential, preferably within a healthcare setting.
- Strong organisational skills with attention to detail to manage multiple tasks effectively.
- Excellent communication skills, both verbal and written, to interact professionally with patients and staff.
- Proficiency in using office software and medical management systems is advantageous. Working knowledge of Vision and Docman Clinical Systems would be advantageous.
- Ability to work well under pressure while maintaining a calm demeanour in a busy environment.
If you are passionate about providing excellent patient care and possess the necessary skills for this role, we encourage you to apply for the position of Medical Receptionist within our team.
Job Types: Full-time, Temporary
Pay: £13.20 per hour
Work Location: In person
Medical Receptionist employer: Bruce Medical Centre
Contact Detail:
Bruce Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Bruce Medical Centre. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to medical reception duties. Think about scenarios where you've demonstrated excellent communication or organisational skills. We want you to feel confident when discussing your experience!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in medical reception or similar roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your knowledge of medical terminology and systems like Vision and Docman!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and how you can contribute to our friendly team at Bruce Medical Centre. Keep it professional but let your personality come through!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and staff, make sure your written application reflects your excellent communication skills. Clear, concise language will show us that you can handle the busy environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bruce Medical Centre
✨Know Your Medical Terminology
Brush up on your medical terminology before the interview. Being familiar with common terms will not only impress the interviewers but also show that you understand the environment you'll be working in.
✨Familiarise Yourself with Vision and Docman
If you have access to any resources or tutorials on the Vision Clinical System and Docman, take some time to go through them. Showing that you have a basic understanding of these systems can set you apart from other candidates.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and staff, practice your verbal and written communication skills. You might want to role-play common scenarios, like handling patient inquiries or scheduling appointments, to feel more confident.
✨Demonstrate Your Organisational Skills
Think of examples from your past experience where you successfully managed multiple tasks under pressure. Be ready to share these stories during the interview to highlight your organisational abilities and calm demeanour in busy situations.