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- Tasks: Engage with local residents door to door, sharing information about our broadband network.
- Company: Join brsk, a fast-growing UK-based full fibre broadband provider with a 4.7 Trustpilot score.
- Benefits: Enjoy a salary up to £27,360, 25 days holiday, private healthcare, and a birthday day off!
- Why this job: Be part of a customer-obsessed team that values your voice and empowers you to make an impact.
- Qualifications: No experience needed, just enthusiasm, good communication skills, and a driving licence.
- Other info: This is a field-based role requiring your own vehicle; full training provided.
The predicted salary is between 19500 - 27000 £ per year.
Our Community Liaison Officer team plays a huge part in helping us achieve our goals. Community engagement is at the heart of everything we do. We’re obsessed with providing the best experience and customer service possible, making sure we communicate clearly to all residents in areas where we are planning to build our network.
Who are we looking for? It’s pretty simple really. You’re someone who might have done sales or lead generation before but most importantly you’ve got experience engaging with customers in any sector. You’re ambitious, motivated and happy to be out in the field every day. You’ll spend your day on the streets of the West Midlands and Birmingham engaging with local residents at their door in areas that we will soon be building in. You’ll be confident in communicating and letting them know more about who we are, what we do and how we can keep them up to date. As well as collecting customer data ready for when our broadband launches in their area.
About Us: We’re brsk. We’re customer obsessed and proud. We’re a UK-based, award-winning full fibre broadband provider who are rolling out up to 2 gigabit per second broadband to homes across the UK. We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over 1 million homes. What sets us apart? Our people do. Each team member has a voice and contributes to building our company. Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered.
What will I be doing?
- You’ll be engaging with residents door to door in areas where we plan to build our network.
- Capturing data to keep customers informed of our build process and any potential disruptions.
- Providing community engagement and brand awareness through your conversations with local residents.
- Helping to build our future network of customers.
Key Requirements:
- You’ll have a driving licence and access to a vehicle.
- Experience isn’t needed, but if you have any customer focussed experience that would be great.
- You’re enthusiastic and outgoing with a desire to engage with the public.
- You have the ability to have good conversations with customers.
- You’ll be working in a fast paced role so organisation and good time management is a must.
Salary And Benefits:
- Salary: up to £27,360 including travel and tech allowance, plus bonuses
- Full time, permanent role
- Full training provided
- 25 days holiday plus bank holidays
- Birthday day off!
- Private healthcare
- Pension scheme
Community Liaison Officer employer: Brsk
Contact Detail:
Brsk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Liaison Officer
✨Tip Number 1
Familiarise yourself with the local areas in the West Midlands and Birmingham where you'll be engaging with residents. Understanding the community will help you connect better and show that you're genuinely interested in their needs.
✨Tip Number 2
Practice your communication skills by having mock conversations with friends or family. This will help you feel more confident when approaching residents and ensure you can convey information clearly and effectively.
✨Tip Number 3
Research brsk and its services thoroughly. Knowing the ins and outs of what we offer will allow you to answer questions confidently and demonstrate your enthusiasm for our mission during your interactions.
✨Tip Number 4
Network with others who have experience in community engagement or customer service roles. They can provide valuable insights and tips on how to approach residents and handle various situations you might encounter.
We think you need these skills to ace Community Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Community Liaison Officer. Familiarise yourself with community engagement practices and how they relate to customer service.
Tailor Your CV: Highlight any relevant experience you have in customer engagement or sales. Use specific examples that demonstrate your ability to communicate effectively and engage with the public.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are passionate about community engagement and how your skills align with their goals.
Showcase Your Soft Skills: In your application, emphasise your interpersonal skills, organisation, and time management abilities. These are crucial for a fast-paced role like this one, so provide examples of how you've successfully used these skills in past experiences.
How to prepare for a job interview at Brsk
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for engaging with the community. Share any relevant experiences where you've successfully interacted with customers or residents, as this will demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations in the field. Think about potential challenges you might face while engaging with residents and prepare thoughtful responses that showcase your problem-solving skills.
✨Highlight Your Communication Skills
Since the role involves a lot of direct communication, be ready to discuss your communication style. Provide examples of how you've effectively conveyed information to others, especially in a customer-focused environment.
✨Demonstrate Organisational Skills
Given the fast-paced nature of the job, it's crucial to show that you can manage your time well. Discuss any tools or methods you use to stay organised, especially when juggling multiple tasks or appointments.
