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- Tasks: Support dealers with technical product issues and enhance service experiences.
- Company: Join BRP, a global leader in recreational vehicles and boats, innovating across terrains and waters.
- Benefits: Enjoy hybrid work options and participate in the Employee Referral Program.
- Why this job: Be part of a diverse team that values innovation and makes a real impact on customer experiences.
- Qualifications: Five years of relevant experience, strong communication skills, and a degree in Engineering preferred.
- Other info: Fluency in Portuguese and English is essential; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
YOU\’LL HAVE THE OPPORTUNITY TO:
- Provide global product support to our dealer/distributor network for technical concerns, ensuring consistent alignment with our brand promise and product performance.
- Ensure the delivery of technical support for powersports products with consistent service levels.
- Maintain and strengthen alignment with BRP after-sales policies and procedures to minimize waste and ensure financial strength.
- Support consumer product issues to strengthen our network and brand image, sustaining high success.
- Support and identify communication needs and resolve product-related problems to improve future products.
- Ensure effective communication with internal and external stakeholders.
- Align warranty decisions and practices with company expectations to contribute to ongoing success.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
- Passionate about after-sales support; driven, committed, and problem-solving oriented to enhance service experiences.
- Minimum five years of relevant experience.
- Experience in leading support teams, including hiring, mentoring, and training.
- Obsessed with providing quality services and resolving difficult situations innovatively.
- Ability to connect product, dealer support, and customer experience.
- Technical background with experience in on-water products or other powersports products.
- Proven success in building and executing internal processes and transferring best practices.
- Strong negotiation, communication, verbal, and written skills.
- Bachelor\’s degree in Engineering or a related field (preferred).
- Fluent in Portuguese and English, both written and verbal; additional languages are an advantage.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to fostering a culture that values diversity, inclusion, and the unique perspectives of all individuals. We believe that diversity fuels our innovation and guides our future success.
WELCOME TO BRP
We are a global leader in recreational vehicles and boats, committed to innovation across various terrains and waters. Headquartered in Valcourt, Quebec, Canada, with manufacturing facilities worldwide and nearly 20,000 employees, we believe in the journey, not just the destination.
This position is based in Campinas, Brazil, and is eligible for the BRP Employee Referral Program.
You will have the opportunity to work in a hybrid mode, 2 to 3 days in the office.
Resumes in English are preferred.
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Global Technical Product Advisor employer: BRP
Contact Detail:
BRP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Technical Product Advisor
✨Tip Number 1
Familiarise yourself with BRP's product range and after-sales policies. Understanding their products and how they align with customer expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of BRP, especially those in technical support roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully resolved technical issues or improved service levels. This will showcase your problem-solving skills and commitment to quality service.
✨Tip Number 4
Brush up on your negotiation and communication skills, as these are crucial for the role. Consider role-playing scenarios with a friend to practice articulating your thoughts clearly and effectively.
We think you need these skills to ace Global Technical Product Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in after-sales support and technical product advisory roles. Emphasise your problem-solving skills and any leadership experience you have, especially in mentoring or training support teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for after-sales support and how your background aligns with the company's values. Mention specific examples of how you've successfully resolved product-related issues or improved service experiences in previous roles.
Showcase Language Skills: Since fluency in Portuguese and English is preferred, ensure that your application clearly demonstrates your language proficiency. If you speak additional languages, mention them as they can be an advantage.
Highlight Technical Expertise: Detail your technical background, particularly with on-water products or other powersports products. Include any relevant qualifications or certifications that showcase your expertise in this area.
How to prepare for a job interview at BRP
✨Show Your Passion for After-Sales Support
Make sure to express your enthusiasm for after-sales support during the interview. Share specific examples of how you've enhanced service experiences in previous roles, as this will demonstrate your commitment and problem-solving orientation.
✨Highlight Your Technical Background
Since the role requires a technical background, be prepared to discuss your experience with on-water products or other powersports products. Bring up any relevant projects or challenges you've tackled that showcase your technical expertise.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to provide examples of how you've successfully communicated with internal and external stakeholders in the past.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of specific situations where you resolved difficult issues or improved processes, and be ready to explain your thought process and the outcomes.
