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- Tasks: Join a team driving for excellence in quality and control.
- Company: Broxtowe Borough Council, committed to equal opportunities and flexible working.
- Benefits: Generous salary, pension scheme, flexible hours, and health club discounts.
- Other info: Enjoy excellent career growth and a dynamic work culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience dealing with the public.
The predicted salary is between 26899 - 28320 £ per year.
Quality and Control are looking for a Quality and Control Officer to be part of a team driving for excellence. We are looking for an enthusiastic, well organised and visionary individual to be an important member of the team constantly evaluating the service and recognising opportunities for development.
The role is varied and amongst other things will involve tasks such as:
- Dealing with Sundry Debts and Housing Benefit Overpayment Recovery
- Deal with all aspects of Crisis and Resilience Fund Housing Payment applications
- Process returned Council Tax/Business Rates/Sundry Debts direct debit recalls
- Process refunds for Council Tax/Business Rates/Sundry Debts/ Housing Benefit Overpayment
- Cash posting and reconciliation
- Process Housing Benefits Payments
- Liaising with customers, other departments and other organisations on a daily basis
Full training will be provided but candidates need to possess good communication skills, be diligent, have an attention for detail and possess excellent customer care skills. Applicants must have experience of dealing with the public by telephone and interview and recognise the pressures of providing an excellent service. They will be able to work as part of a team whilst also prioritising their own work and have good communication skills.
Broxtowe Borough Council offers excellent benefits including local government pension scheme and reduced health and fitness membership. The Council also offers a generous holiday entitlement and flexible working hours. The Council has five GREAT values which represent our standards and expectations of how we’ll work. As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us. As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
Quality and Control Officer employer: Broxtowe Borough
Contact Detail:
Broxtowe Borough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Control Officer
✨Tip Number 1
Get to know the company! Research Broxtowe Borough Council and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and other departments, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've successfully managed tasks that required precision. This will demonstrate that you’re the diligent candidate they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Broxtowe Borough Council.
We think you need these skills to ace Quality and Control Officer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being part of our team and driving for excellence in quality and control.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for someone who can deal with the public and has great communication skills, so don’t forget to showcase those!
Be Diligent and Detail-Oriented: Since the role involves processing various financial applications, it’s crucial to demonstrate your attention to detail. Use specific examples in your application to show how you’ve successfully managed similar tasks in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our values!
How to prepare for a job interview at Broxtowe Borough
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Quality and Control Officer. Familiarise yourself with tasks like dealing with Housing Benefit Overpayment Recovery and processing refunds. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and other departments, be prepared to discuss your previous experiences in customer service. Share specific examples where your communication skills made a difference, especially in high-pressure situations.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Bring up instances from your past work where your diligence led to successful outcomes, such as avoiding errors in financial processes or improving service delivery. This will show that you can maintain high standards.
✨Embrace the Council's Values
Familiarise yourself with Broxtowe Borough Council's GREAT values. During the interview, relate your personal values and work ethic to these principles. This alignment will demonstrate that you're not just a fit for the role, but also for the organisation's culture.